Service Experts Heating & Air Conditioning Reviews

"Christopher did a great job highly satisfied"

"The service reps were friendly, courteous, and helpful. They appeared to be very knowledgeable and took the necessary time to determine that everything was in good working condition."

"Very professional"

"Great service"

"Technicians were on time, polite and repaired all of my issues in a timely manner and answered my all of questions With helpful answers did a good job."

"The team members were very courteous and proficient in their work. They performed their duties efficiently and in a timely manner. They were polite and informative."

"Great service by the team. There was an error with scheduling my oil furnace so the tech didn't have the parts. They got a new tech out in under an hour with the parts"

"Very efficient and personable technician."

"They are very professional, knowledgeable, and friendly. They represent the company to the highest degree."

"I have been a client for many years, even when I lived at another location."

"Stephen was very thorough inspection. Very helpful with suggestions and sharing infor with me. He seemed very knowledgeable about my system."

"Delonte Morton and Joe Palotas was the sales consultant. Delonte did a great job for what turned out to be a difficult installation. I changed my mind about the lease agreement and decided to pay off the water heater. Joe was very helpful in making that happen."

"Always great work"

"Michael was prompt and efficient."

"Quick, clean and through."

"We needed help with a a/c problem and you guys responded quickly Thanks Again"

"Job begun very quickly and completed with good results"

"Knowledgeable and very helpful"

"Your men were very polite and professional. they were helpful and explained every thing and were very neat"

"Personable, at the correct time, did job quickly and efficiently."

"All went according to plan."

"Im a long time customer and its just part of the great service your company has provided over the years"

"Showed up during designated time frame and did work they contracted to do"

"The entire team was very professional, and friendly. My sales person, Ben was very thorough, giving me information and answering questions. The installers, Jamie and Eli did a great job, and were very pleasant to have in my home, being very on task, and very respectful."

"They assessed what needed to be done and came up with a games plan to fix our issue"

"Thorough"

"Everything works great and the tech and his helper were both really nice."

"excellent service they arrive when they say they will, got right to work, very polite"

"efficient, professional"

"Josh was very professional and took the time to explain everything. He helped me to get assistance to take the pressure off of me trying to figure out how to pay."

"Ben was very professional, gave us a quote the same day, was upfront about the possibility of added costs if the Roanoke County inspector is not cooperative. Excellent representative for your company!"

"I believe they know what they are doing. I'm not excited about how much of my time was used up with trying to drum up more work."

"Took the time to do a thorough job."

"Israel did a great job. I did t recieve or view a itemized bill or receipt. The quote was less on the phone than at the end of the service call"

"Highly professional"

"Quick turnaround. Technician was efficient and explained everything I needed to know."

"Cause the service he provide was excellent"

"Was not home"

"Mr Kelley was very knowledgable , friendly and efficient"

"I want a receipt for the maintenance visit 9/14/2023. Please describe the work performed and notes with comments."

"Israel was great, he showed me some things to look out for, that could be potential issues in the future. He was thorough and did a great job!"

"Extremely thorough"

"David was great. Very friendly and knowledgable and explained everything very well"

"He was very professional and polite."

"Technician arrived in a reasonable time after initial service call. Diagnosed and repaired problem efficiently"

"Professional, knowledgeable, on time"

"I'm sick of Service Experts not respecting my demand to have only one person come to my house. There is no excuse. All the other questions are moot points. It doesn't matter if they showed up on time, were polite, etc. Disrespect of my boundaries is a no go."

"You were very helpful telling me what needs to be done."

"Chris was friendly got everything done showed us how everything worked and cleaned up"

"Jeremy was very professional and courteous and got the job done in a timely manner."

"Very professional, explained things clearly ."

"Ive been paying monthly to have my furnaces checked and serviced not to have a sales pitch to replace well working units. I told the techs im not interested in replacing my water heater which is only half way through its life. It does not give me confidence in the service im paying for if they are so interested in selling unnecessary equipment."

"My technician, Anthony was wonderful. He was so polite, knowledgeable, friendly, and did an amazing job. I will definitely request Anthony if I ever need assistance again. He is a great asset to your company. Thank you!"

"On time. Polite and informative"

"Very professional. Quality workmanship."

"He was very kind and courteous and he solved the problem."

"Responsive, timely and courteous"

"The technician was very nice and very efficient. However, I told the person I made the appointment with originally and also called the day before and told her for not for anyone to come before 9 AM and he was here at 8:20AM."

"quick, efficient and courteous service by technician"

"Friendly and respectable during each visit."

"My inside units were not serviced. And very likely to continue service because I paid 23,000 for a unit, but I do know I will search elsewhere if I need another new one."

"He was respectful, efficient, and asked all the right questions."

"Service experts are very professional, know their trade, as well as punctual. I feel very confident about the heating/air systems I have purchased and the efficiency of them."

"Although I very much appreciate that he got the AC running again, I dont think the way he left it is a viable long term fix. I would have liked to include a picture in this but it wouldnt let me"

"Professional, respectful and punctual"

"Joe Kelley has been to my home before and it was a pleasure to see him again. Ben O'halloran was new to me but I liked him very much. He was very patient and explained new options to me. A very personable young man."

"Service visits would be efficient if technicians customarily reviewed the records of previous service done on our two HVAC units. We dont always remember the details of previous service."

"he did a good job. He was polite clean, didnt leave a mess. He answered all of my questions and did not let the cat out."

"The representatives where very polite and straightforward with all information and were not pushy trying to sell me something I didnt want and were very knowledgeable with all the questions that I asked and also telling me all options available to me I think they are both super nice guys and honest something that is hard to find in the world that we live in today and I will gladly recommend your company to anyone."

"Joe P was very informative and presented clear explanations to all of our questions and concerns. He was able to offer and explain all of our options. He was very professional and friendly to talk with. We hope that you will keep him employed for a very long time!"

"I have received excellent service from your firm for well over 20 years!"

"Today was extremely warm and our service had to take place in the sub-floored attic of our ranch style home. The tech was polite, got the job done even given what had to be a miserable situation for him. Very pleased."

"After the technician left, I noticed that there was a pool of water on the floor under the water heater. I had to clean it up. I have paper towels down now to make sure this is not a leak."

"Technician did an excellent job installing the hot water tank. Very neat and professional."

"Josh was so nice and helpful."

"Josh was great explaining what was involved and his findings"

"They got right to work looking at my problem figure out what needs to be done."

"Quick response, courteous technician, knowledgeable"

"Expert service, fast, dependable, very courteous."

"Michael seems very nice and knowledgeable and I am hoping we get the issue fixed"

"Professional and punctual. The work was done as requested."

"Shea & Ben were very courteous, knowledgeable, and thorough."

"The tech was prompt, informative, and capable. Overall, excellent."

"very professional and helpful with information concerning the whole operation have been a customer for quite awhile and appreciate your service THANKS"

"Very easy ta talk to n understand my problem"

"Knowledgeable and polite"

"had to change the appointment and was done without a problem"

"Everyone I spoke with was courteous and professional. I called last minute and you saved me $600.00 plus and came the very next day after I called."

"great service"

"They are always here when they say they are coming. Whoever comes is always professional."

"Israel is always friendly, knowledgeable, and does good work. Also stimulating conversations"

"Shea explained everything he was checking on our system and was very courteous."

"Israel & Cameron were very knowledgeable. Treated me with respect."

"Thorough service, David was very professional. He explained to me what I needed to understand."

"Quickly solved the problem. Gave advice and asked if there were any questions"

"Shea was professional and courteous."

"Service man told me everything he was doing. Always such good service when we have needed it."

"Seem to be trouble with scheduling a Technician. I was told one time and then got a call from another person with another time after I had to stay around waiting."

"Our original appointment was Saturday at 2. I called you all at 3 asking where you were. They said the person was finishing up and headed our way. I called again at 4 once I hadnt heard anything. The person said they were unable to get ahold of our technician to find out what was up. We tried to reschedule for today at 2 again because we were not at home/available at 8 am. Only to get a phone call at 9 saying that they were on their way. 2 days in a row of HORRIBLE communication and customer service. The fact I had to call to find anything out is bad."

"The service people carried themselves in a professional manner at all times."

"The connection by phone with the office can be confusing as the person on the phone does not seem to be "on the same page" with the technician all the time."

"Mr. Thomason was very nice & very knowledgeable. He diagnosed the problem & fixed it quickly."

"It would have been nice if technician had a filter to replace tge old one. That's what the service call was mostly about"

"Excellent service"

"Fast Response Time"

"Always very efficient and on time"

"Friendly and knowledgeable people."

"Joe was informative and efficient!"

"I have always had a very good experience with the provided service."

"Performed necessary work in timely manner and advised of options on using thinner for fuel oil"

"Technician was very professional and knowledgeable!"

"Always very thorough when they inspect my HVAC equipment."

"Professional, knowledgeable, courteous."

"The technicians always do a good job. Jamie worked very hard all day long. He is a huge asset to the company."

"Great service"

"Great service tech. Explained what he did and why!"

"Highly knowledgeable and efficient."

"David was very nice and professional."

"Your service is excellent and the person doing the work was very nice. However, I do not feel like I owed for the first service call of $288. I think. The representative thought it was the shower head, but in my mind, it could not be leaking unless the spigot had a problem, so I paid for him to put a new shower head in. The next day it was still leaking and he came back. And I prepaid to have the parts ordered and the work done. I feel like the first service call should have been deducted from the second payment."

"Israel was prompt very courteous and seemed to do a thorough and complete inspection of our Lennox system. His professionalism was outstanding!"

"Professional, friendly, courteous."

"Service attendant was excellent"

"Very professional and explained the status of my HVAC"

"Tech went above and beyond."

"He was pleasant & did his like suppose to."

"He was efficient"

"They were very professional and nice to deal with"

"Techs are always clean, courteous, friendly! They answer all questions patiently. They call 15 min before arriving. Couldn't ask for more."

"Israel Vera and Joe were professional and did the work in a timely matter . They were courteous and fun to talk to ."

"No complaints."

"Very well informed on the technical work he was doing / did a great job on explaining what he did and the outcome"

"Because they were very courteous and efficient and polite"

"Was very polite and told me what he did and if I had any questions"

"The two technicians worked diligently to install the air conditioner and furnace. They demonstrated the thermostat instructions. Were professional and courteous. Cleaned up the areas."

"David was prompt, friendly and very knowledgeable."

"He was very informative and very patience and treated me with compassion and respect as a customer"

"I hope you realize how valuable an employee Mike Gregory is!!!"

"Very professional representative who was very knowledgeable and caring."

"Did not wear shoe covers Argued with me about that the temp was not 69 when he got here it was 69 and now 78 20 minutes later He gave a nasty attitude the whole service Was told last night the unit would be replaced did not replace"

"thorough, efficient maintenance service provided by a skilled technician."

"The Service Experts Advantage plan is amazing! Our AC quit working on late Friday, and I called Service Experts on Sat. morning, and a real person answered the phone and assured me that a technician would arrive within 24 hours. The technician (Stephen) actually came around lunch time that same day and repaired the system."

"He came early, which was great, Stephen was very nice and knowledgeable"

"Great technician and great service for a late Friday when the A/C decided to stop working"

"Had an appointment set up for Sunday July23rd. No one came or called, I was later informed that the request was never submitted by the call center but I was on the schedule for Monday the 24th. How was that if it was never submitted? ALso, the technician that did show up diagnosed my issue as needing the entire system and uniot replaced. The parts alone were going to be 960 dollars just to see if the unit would cut on. I called another company who repaired my unit for 379 dollars which included the diagnosis fee. Perhaps you shouldn't send the sales person at the same time as the technician when diagnosing the issue."

"just was"

"Excellent serviceterrible price for replacement item. I completely agree with the service/diagnostic fees, but the capacitor cost was surreal."

"Because they were really great and knowledgeable about air conditioning. They were able to get my 50 year old a/c working. I moved into where I live in April and didn't realized the piece of shit I moved into but thank God for these guys they were able to get it working!!!"

"Your techs worked very hard in a very hot attic to get my air conditioner installed. Always in a good humor and Cleaned up nicely when finished."

"Your technician were very nice. However my problem was not solved and they are returning Thursday to do further testing."

"Very professional. Did excellent job. Very nice and friendly"

"Very satisfied"

"I was told that the warranty service was disputing the price of the part needed to fix my AC. He said he would call me back around 7pm and let me know the status of my repair. I didn't get a call from anyone. The warranty company says they are waiting for estimate on the part and have not gotten one yet. At this time I don't know who to be dissatisfied with Home Serve Warranty or Service Experts. Lo MI"

"He was extremely thorough and even found some hazards that other techs left behind"

"Service Techs worked hard and efficient in extreme heat."

"Chris was knowledgeable and thorough with everything he performed today while being at my home."

"Excellent customer service skills. Jamie called me at 7:40 to make sure it was was convenient for him to arrive at 8 to start the installation. When he started, he was very organized and got right to work. Very friendly and professional. He had all the needed tools and equipment and did an excellent job."

"The young man was very thorough. He was great at explaining things to me. I am an old lady so things like politeness and manners count, and he was amazing. Thank you!"

"Always on time and very courteous."

"Very Polite and knowledgeable tech."

"The technician was very nice, but my shower is still dripping water."

"Arrived on time and Professional."

"Got the job done"

"Because if the HVAC unit had been properly recharged during scheduled maintenance we wouldnt have needed a service call."

"He provided me the information I needed. He worked with me on the pricing. He was very considerate, listened to my concerns and answered my questions."

"Very professional, got here in a timely manner. Fixed my problem."

"Friendly and courteous. He fixed the issue in a timely manner. Cleaned up everything and provided me with some money saving tips."

"The technician was very knowledgeable and helped me out a lot and told me where there could be future problems and got the AC up and running without a problem"

"Allready did a great job thanks Elsie"

"Efficient, thorough, attention to detail, helpful"

"David was friendly, respectful, and informative."

"Michael was very helpful answering questions and explaining what he was doing."

"Professional and personable"

"Introduced themselves, friendly,polite. Ask about how furnace was working any issues. Explained what they were going to do. Answered all my questions."

"Called Friday at 5:30p to report my problem. The lady that answered the phone was so short and quick. Rushing to get off the phone. Never bothered to verify my name, address or problem. Said a technician would be out within 24 hours and would call 30 mins before arrival. Called back around 8p and reached a gentleman this time who informed me that I was scheduled for someone to come out the next day from Noon to 4p. That was very surprising to me and we were never made aware of that and had we not called back we may not have been at home. Not very good customer service anymore."

"Delonte was very nice and did a good job unstopping my floor drain. It was very messy but he got it done."

"Technician worked hard in the heat to get our unit going. He was courteous and worked hard to get the unit going."

"It took two visits, but they fixed our A/C. Turns out it was a bad thermostat. Labor was under warranty (except diagnostic fee), but we had to pay for the new t-stat."

"Gentleman was prompt, informative, did a good job, friendly. Couldn't want more."

"Never got a call the tech was or wasnt coming. I stayed here all evening waiting and nobody ever showed up."

"Josh and Stephen are very professional and were outstanding in the performance of their duties in servicing our Heat Pump and Furnace."

"Very professional, got the job done quickly."

"On time, great technician!!"

"Excellent customer service. Friendly and knowledgeable!!"

"We had a problem getting the new furnace working with the AC. Lots of ideas were brought up. I just feel if you are hooking up a new $6000 furnace to a new S. It would be nice to know that there may be problems doing so. It would be worth the cost the customer pays to check to make sure this will work. Chris found the real problem by looking in to the problem. The office staff and other service people was very nice and professional. The manager handled it the best way. Looking into it when called to fix my problem would have saved us both a lot of concern. Thanks for over all a gob well done Thanks"

"I always get excellent service from Service Experts LLC on my Furnice and my Central Air Conditioner. I have recommended this Company to Family and Friends."

"Israel acts so professional whenever he comes, and does his job so well. He checks everything in regard to whatever he does."

"Joe was courteous, explained fully and answered my questions in a respectful manner."

"Excellent timely professional service."

"Your technician was very friendly, but the estimate for the repairs was rather high for the repair that was needed. He was paid for going under the crawlspace and looking at the repair. We did not let him repair it because it was too expensive. The tech was very nice."

"The technician was very efficient in checking out the unit."

"Joe was very friendly, respectful of my kitties and the fact I was working from home. I would prefer to have him come out to service our system in the future. Hes the reason I signed up for the membership."

"Excellent service by tech!!!"

"Chris & Andrea performed all the service tests on my AC in a professional manner. They answered all questions I had and were very thorough in explaining procedures and tests they were performing. They both were very nice to converse with during the entire process."

"Performed the job professionally and timely."

"They were very knowledgeable."

"Great set of guys came out today. They explained things in a respectful way and were very nice and professional."

"Efficient, courteous and helpful service. Explained the issues clearly and committed to getting the part needed asap."

"Both technicians were very knowledgeable about my specific unit, and they both were very nice and mannerly. They completed the job in an acceptable time and explained the maintenance contract to me before I signed up. They also gave me some valuable information about the filters required for my unit. Thank you."

"Always excellent service."

"David was polite and worked hard to make sure everything was running smoothly."

"Always great service"

"Tyler got the tech here promptly. And, the tech, Delonte assessed and the situation and fixed it."

"I always feel taken care of when I know Mike is the tech. I can just leave him be to do his job and that is a great feeling."

"Friendly and knowledgeable."

"the young lady knew exactly what she was talking about"

"Wow what a ride. 6//5 reported we reported our thermostat stopped working. Technician (Stephen) came out and tried to fix the problem and decided a new thermostat was needed. The first and second new thermostats did not work. Luckily the weather was behaving. The office decided to send out a specialist (Christopher Blankenship) a couple days later. Christopher, came to do his magic. It took him two days, but the new thermostat is working. Both Stephen and Christopher were both very polite and professional. Thank you for all your guys have done for us."

"I feel at ease when I know Mike is the tech. I can trust that he will do the right job and not try to sell me unnecessary things. He knows my houses and I can just give him the code to do his job."

"Staff both efficient and courteous."

"Efficient, on time, clean when left"

"Competent person."

"Tech was professional and friendly."

"Service was fast and both gentlemen were very respectful. Salesman was very knowledgeable and personable. Every thing wad explained in a way I could understand."

"Great job hard worker"

"Both gentlemen were courteous and professional. They took the time to show us all the flaws in our system and how we could improve."

"Cameron was very patient and knowledgeable about my questions about my existing heat & air. I have a health condition that causes comprehension issues and he was so patient and kind. He did let me know the status of my unit and suggested generous replacement cost."

"Knowledge level and professionalism"

"Very professional"

"A nice visit. Took care of equipment without problems and thoroughly. Thanks!"

"Technicians were courteous, professional and friendly.I also believe they were honest."

"David did a great job checking out my two systems so I will not have any problems in future"

"He paid attention to all the details + certainly knew what he was doing. Very polite and professional."

"Isreal did a great job and is the only tech since we started this service that actually flushed the drain like he should!"

"I called at 4:45 on Friday with a thermostat problem. They were out there and fixed it that evening."

"Service men on time. Did good on checking out my Furnace & air condishner"

"Roger was very courteous and professional."

"Technician was here when promised. Did a thorough inspection of our AC system and reported that he did not find any issues."

"Always get great service"

"Jamie and the young man with him were very professional- they went to work immediately after arriving and continued to work until completing the install- very clean and tidy as they worked"

"I never received it. I received a call the day before saying they wouldnt be able to come out and they never followed up to reschedule."

"Very through, pleasant knowledgeable technician"

"Did not have a way for me to see the technician's findings so I could ask questions about his findings."

"Because the technician was very nice and informative"

"ya'll are always professional, polite and courteous."

"They came when they said they would, didn't make a mess. Of course, I'll have to wait until next winter before I know for sure."

"Always pleasant and dependable"

"Technician was on time and got the job done quickly..."

"Completed the work efficiently and thoroughly."

"Completed the work efficiently and thoroughly."

"Claude provided and set up several features on my Lennox system.I am most thankful ."

"Because of Israel Vera. We had our yearly maintenance and he did an extremely thorough job. I was considering canceling the contract, but he checked every aspect of the system. After watching him work, I am impressed with service experts."

"The service tech made a small modification in order to improve on the reliability of one of the heat pump systems. Both systems were properly inspected during this regular maintenance visit."