Service Experts Heating & Air Conditioning Reviews

"Very courteous and explain stuff."

"Mitchell and Drew were both courteous and professional."

"called before coming cooperative with access and minor requests worked quickly and efficiently"

"Great service"

"On time friendly and competent technicians tackled a big instalation job. Great job!"

"Our technicians (Stephen and Drew) were wonderful to work with. They demonstrated a high degree of professionalism and addressed all of my questions. Their strong work ethic was apparent."

"I have never heard of a company that would rather have their customers go on a long-term payment plan instead of paying the cost up front, then punish them by not providing services at a reduced rate."

"Once Steven showed up he went straight to work. I was able to continue my work uninterrupted until he completed."

"He knows what he is doing."

"Technician was timely and polite. Left everything as they found it. Had two trainees with him(brad and Zane) he introduced them and advised why they were with him. All were very polite"

"Arrived on time and did exactly what they said they were going to do !!!"

"Professional, courteous service! Did an excellent job finding and repairing the reported issue."

"Very nice man. Told me exactly what he was doing."

"Claude is excellent! He is honest, and straightforward. Easy to get in touch with."

"Your technicians are professional and arrive on the time and date promised."

"Mike was very efficient and answered my questions."

"Very knowledgeable, careful, and handled the maintenance on my heat pump promptly."

"Chris always gives us excellent service."

"very profesional and customer focused."

"Very nice and explained everything to me. He offered advise and was very efficient in doing his job"

"Polite & takes the time to explain!"

"JAMIE WAS PROFESSIONAL AND HAS PRIDE IN HIS JOB, AND YOU CAN SEE THAT. CHECKED EVERYTHING AND EVEN REPLACED THE OUTDOOR FAN BECAUSE IT WAS LOUD. NOW ITS QUIETER. I AM SO HAPPY THAT HE SERVICED MY AC/HEATING UNIT, I FEEL RELIEVED THAT YOU HIRED SOMEONE THAT CARES. THANK YOU AND GOD BLESS."

"Service people are wonderful, very professional, and leave no stone unturned! Choosing Service Experts was one of our best moves!"

"Israel came in accessed the problem ANF fixed it.Then told me how to avoid another blockage. Excellent service"

"Good advice"

"Very quick to come out to check things out with incorrect diagnosis, which would have cost me thousands of dollars. Got second opinion on what was going on and was able to get AC going myself with help of a technician 2 hours away."

"Called to ask if arriving early was ok. Courteous Completed whole job professionally explain/answered my questions"

"I appreciate that everyone I've contacted at Service Experts always takes time to be friendly, informative, and professional in the nicest way."

"I have received excellent customer service from Services Experts"

"excellent service"

"Very professional, repaired quickly, cleaned up, and was friendly and polite."

"Tyler was efficient, thorough, and courteous. He got the job done right the first time."

"Both did great work and are very hard workers. Wouldn't want any one else"

"Technicians explained what they were going to do an then excuited there plan. Also they helped each other to finish"

"The technician was professional; discussed several repair options; and was thorough. Same for the follow-up salesman visit. The issue is price. I suspected on the spot that the price to replace my system was 1/3 too high. Two other identical quotes confirmed my hunch."

"Requested service call - got a sales pitch"

"I was sold a unit thats going to cost me 17K at the end of the 8 years. Every summer since Ive had it we go through the same issues. I keep the unit set at 69 and when its hot outside it creeps up to 75 degrees. And doesnt cool back down till 11PM-1AM. Ive insulted the ceiling and put rock around the outdoor unit because it was recommended and I was told it would help. It didnt. They have made some changes on their end also but nothings been affective. At this point Im highly disappointed. I could have kept my old unit which did the same thing as the new one is doing and saved myself 17K. I was promised I wouldnt have any issues at all with this new unit keeping it at 69 year around. At this point I feel like I was deceived and lied to just to get a sale. Since there wasnt any room to explain below about the technicians that have come to service the unit. Theyve all been top notch and professional I cant hold them reliable for a unit that just doesnt perform. From start to finish Ive never had a issue with any of the technicians"

"Prompt and professional"

"Israel was friendly, professional and efficient. He listened to my concerns and checked my system thoroughly"

"fixed a problem I didnt know I had on a very hot day"

"Expertise of servive"

"Pro.pt service and friendly"

"Israel identified the problem immediately & had us back up & running with cool air quickly."

"He helped us solve and issue with the HVAC and went above and beyond to make sure he repaired everything."

"Called to say "on the way" On Time- Very polite and respectful. Takes time to explain and answer questions. He demonstrates sincere concern for my safety and understanding."

"We really like Joe...we trust that he knows what he's doing and like all of your staff always is on time."

"Friendly, took care of semi-annual check up on an extremely hot day in our attic with a great attitude."

"Very thorough checking & cleaning my AC."

"All of your technicians who have servicer my units have been very professional, and seem to check out my units thrall. This time was a new guy I had never seen before, but he was as good as the others. You do a great job getting good employees."

"Service Experts has always gave me great service on my unit and there service people are very friendly and professional."

"Really nice and really knowledgeable"

"Chris did a professional job and went beyond the expected to service my unit."

"The Tech was very thorough and provided great service. He listened to me and was respectful and kind."

"Techian very personable and has serviced our unit in past."

"As always, Chris is polite, courteous, friendly, and knowledgeable. I trust him."

"He did what he came to do, efficiently, etc."

"Experience, he is always professional and explains everything."

"Technician was very friendly and informative."

"cleaned units well, thorough, professional"

"Did not replace air filter, the lady with him said it did not need it however we ended up changing it. Then she said the unit needed changed or repaired. We were lied to about the entire exchange. We will be getting a new service that will give a second opinion including the job to change or repair unit. I do not feel your service will give me a honest job."

"Great job and knew what he was doing"

"Technician quickly found the problem and explained it to me. He also told me how it needed to be fixed. After I agreed to the solution with the cost, he did the work, etc. The whole thing was efficient and done quickly. Very pleasant young man."

"I like the availability quick response of Service Experts, but I think the prices are high and there is some pressure to upgrade systems. I certainly don't mind hearing options, but every opportunity is taken to stress the age and condition of existing systems."

"George was friendly, polite and explained everything he was doing."

"Everything was great!"

"Both young men worked diligently from the time they arrived until they left nearly 8 hours later. Jamie provided us with knowledgeable updates throughout the process."

"Wonderful efficient service. Very friendly and knowledgeable"

"seemed to be well acquainted with my equipment"

"all done well for my first complimentry one year visit"

"after spring checkup system was not put back to where it was when they came in. IE. spring fall"

"Joe was very friendly and personable. Also very thorough with testing, cleaning, etc"

"Our technician was very thorough. He cleaned and advised as no previous technician had"

"Answered all my questions professionally"

"Joe was very courteous and worked hard to do a good job."

"Israel was new to this building and its specifics, and did a good job!"

"On time, thorough inspection done"

"professional service provider"

"I am satisfied with the work done, but the visit was a temporary fix. The technician said a part needed to be ordered in order to complete the job. I am still waiting to hear from Service Experts in order to arrange a completion date."

"Steve is professional, knowledgeable, personable"

"He was on time and seemed very efficient, told me what he did and thank us for being customers."

"We were schedule April 9. We called April 9 and told our appt was scheduled May 9, A Sunday. They re-scheduled April 16, 2-4 pm. When no-show, we called and told the appt was cancelled because we had not paid the service agreement. We have always paid the service agreement with our Spring service maintenance. You did honor the service appt. Some filter replacement parts was missing on the service maintenance paperwork and you will now need to return this next week to complete."

"Steven, upon my request, checked out and fixed a starting noise of the outside main unit. He also obtained permission to replace a $10 capacitor that failed prematurely in the upstairs inside unit at no cost to me."

"Great people to work with"

"Steven was very knowledgeable and efficient during my maintenance work."

"Mike is one of those technicians who you instantly trust. Hes knowledgeable, polite and honest in his explanations to our questions."

"I'm very satisfied with the service provided to resolve our air conditioning issue but the technician got our carpet soiled. It is a wool carpet and we'll have to have it professionally cleaned"

"Service tech was friendly and answered any question I had"

"Consistent service excellence every time."

"The service tech contacted me and provided his estimated arrival time. He was on time. He filled me in with details on his findings and required repair as well as what regular maintenance would help the unit to run more efficiently."

"The service technicians were very nice and helpful. However, they left the light on in the attic. Since I rarely go in the attic, that light was on for a month before I noticed it was left on. It is a small thing that can be easily missed, but its frustrating all the same."

"The serviceman was polite and explained the answer to my questions."

"excellent service"

"The guys were friendly and knowledgeable about explaining what they were doing and they were comfortable about what they were doing"

"great team. only reason i didn't make a 10 is i have leave some room for improvment right?"

"Joe is always professional and personable. We enjoy having him do our service. Claude was very patient and accommodating as we navigated purchase of new system."

"I do not remember his name, but the service tech was nice and did his job efficiently. He was covid compliant and respected social distancing. He was great"

"Always courteous and polite and gets the job done."

"They techs were very through in servicing the equipment and kept me informed as they checked out both AC systems. The respected my property wearing shoe coverings. They cleaned the filters on my single unit but then also took the time to wipe down the housing and covering."

"Technician was professional, knowledgeable, and courteous."

"Madison and Scotty were very professional. Madison was very knowledgeable about the product he was installing. He explained what he was doing every step of the way and was very patient explaining the new thermostat to us. They were very thorough in cleaning up after installation. We would have no problem having them come back in the event that we needed something else done."

"You always do a great job. You show up on time and do everything in a professional way."

"The tech explained everything and informative."

"very professional"

"The salesman and technician who came out for original technician that came out were very helpful. The salesman explained my options and what would take place. The technicians that came out were able to install the new hot water heater and ac unit over 2 days and were very courteous. I did ask one of the technicians about the new thermostat and alert on the hot water heater since the salesman told me it would be wifi and the alert could provide me a text message with any problems. The thermostat was a very basic one and he did not have an answer why I only have the basic even though the salesman told me I would. On the hot water heater I asked about the text alert and he stated he didn't know how to do that, but said another technician would have to come out and set up it up because he knew it was possible but just didn't know how to do it. The technician never found out how to set it up and I have not heard anything."

"Mike is efficient, on time, and friendly."

"Your company has serviced my residence for many years, indeed, decades. So I have a substantial basis for ranking the performance most satisfactory. The crews are more than merely competent, they are caring; more than merely punctual, they are cooperative, and more than mere friendly, they are thoughtful. Moreover, the Advantage Program is an overall ingenious service."

"They were on time, very polite and very knowledgeable"

"Service was done on time with apparent professionalism and little hassle to me."

"Mask, covered shoes, quick work, personable"

"Tech was professional & courteous."

"Mike was very helpful and did a great job! He explained everything and provided options. We would like Mike to be our assigned technician moving forward. Thanks for your help Mike!"

"He was very polite !! He did a wonderful job taking care of the matentance on my air conditioning I would highly recommend him on any jod...."

"the guys were nice and polite and worked fast to take care of our problem"

"Timely response. Concern for me as a customer. Honesty!!"

"Promptly on time, very courteous and explained all services that would be completed"

"Service was done timely, efficiently, and with courteous workers."

"The Service guys were very responsive to our concerns. They were neat and respectful of our home."

"Good job"

"Ive been a customer for many years. All of the Service Experts Technicians have been phenomenal and definitely know their expertise!! I couldnt be happier!! Great job to you guys !!! Dan"

"Technician was very thorough and was happy to answer any questions I had."

"Chris does a great Job, He discussed the options completely with our issues"

"Excellent professional service."

"They were quick to respond. The service personnel are friendly and very knowledgable."

"Employees had positive attitudes, introduced themselves, took care not to damage our home and didn't try to over sell. They were pleasant, respectful and a pleasure to have take care of us."

"Very nice and informative"

"Great and thorough technician"

"The young man presented himself well , seemed knowledgeable at his work ,and was very polite and respectful.."

"Did not solve problem,furnace still make a loud noice when cut on but not every time but never know when it might and has done it in middle of night."

"Quick, friendly and complete"

"Very professional and gave good explanations of choices."

"we had the technician in our home in 70 minutes from when I made the call to Service Experts. he was very respectful, knowledgeable and thorough."

"Service satisfaction."

"Mike came in, did his job and didn't leave a mess. Also, he's personable."

"Fixed problem first time, reps were professional"

"Explained everything he was doing. And he even went above and beyond by changing my light bulb and putting cover over my doggie door. Very nice and mannerable."

"Very timely service and capable technician who explained his work to me."

"Service has been great."

"Arrived timely (but with no call they were on the way) . They were respectful of my home wearing shoe covering. The were professional and listen to my issues and the reason for the call for service. The presentation on your care package was complete and understandable. My issue was resolved with the single call."

"Steven McClelland provided not only excellent personal customer service, but meticulously identified my boiler/pipes issue and resolved it quickly."

"Chris was very friendly and thoroughly informative about the problem we had with our furnace. He fixed the problem very quickly to get us back up and running."

"Waiting on correct thermostat, otherwise perfect set-up!"

"Very knowledgeable"

"We have a maintenance plan. The first time it was scheduled you were supposed to call me to say you were on the way. The call never happened and my wife had stepped out. We had to reschedule. Then the technician didnt know why they were at our house. My wife had to inform them. They did an inspection of the equipment inside, but did nothing with the equipment outside."

"He was very professional and I felt very comfortable with him. I would prefer he did future service visits here. Besides being competent, he lives near our home. That makes coming here less likely to not have traffic delays coming here."

"very helpful"

"Professional and knowledgeable"

"He did great and was very helpful"

"Very professionally and nice"

"As an overall score the price was excessive and the time of service (6-7PM - in the dark) was unsatisfactory. The service technician was professional and completed the job satisfactorily."

"Courteous, informative, thorough"

"Good friendly service."

"Mr. McClelland was pleasant and professional, and accomplished his tasks with rapidity and thoroughness."

"Fast and efficient"

"Prompt, professional, answered all of my questions,"

"They were very polite and professional"

"Because your people are consistently well trained and good at their jobs."

"Even though I have no clue what needs to be done and he could just be down there eatting chips for all I know.... I KNOW HES NOT JUST EATTING CHIPS AND DOING AN EXCELLENT JOB KEEPING OUR UNIT RUNNING RIGHT!!!"

"After installation of the new furnace on Friday, I had to call again because there was an oil leak in the basement. A technician was sent to the house on Saturday to fix the leak. The whole house smelled like oil for days, plus the mess in the basement. I also had to interrupt my plans for Saturday. I must say the technician arrived promptly after the call. We have used Service Experts for 8 years with Richard Beverly being our tech. No problems with him. This year has not been the same."

"Pretty good but not quite the level of expertise and experience I expected"

"My furnace wasnt operating when he left."

"Tech very professional and helpful"

"Have not received itemized list of work completed. Did I miss it?"

"Well youve been out here 5 times in as many months so Im not truly confident about this Unit that was installed and my 6 month filters need to be changed every 2 months according to the last Technician. Semper Fidelis"

"The technician showed up promptly. His attitude was great. He was highly skilled, knew his job, and fixed the problem. He was also courteous and helpful answered all questions."

"Tech was professional and explained what he was doing."

"They were very thorough."

"Your technician was quick, helpful and efficient. Very knowledgeable."

"Noah came in, did the work well and quickly. Gave us an update and appointment in 6 months."

"Courteous, helpful, reliable, friendly, knowledgable"

"Prompt, efficient, knowledgeable, friendly. Answered all my questions. Gave me good advice about my water heater."

"The technician was helpful and efficient. Need more people like him."

"I didn't have a service call."

"Josh was professional, friendly, very helpful."

"Mine was so courteous and professional. Took extra time to explain how to restart our gas logs ( gas turned off during recent boiler install). He sas very patient, checked all lines, and went the extra mile to educate us."

"Timely & knowledgeable"

"Service"

"Service performed in a very professional manner, by service people who were friendly, knowledgeable and respectful."

"Great customer service. Staff is knowledgeable and helpful. They come in do what needs to be done quickly and efficiently."

"Work was done quickly and professionally and Steven cleaned up when he was done."

"Techs are always friendly, communicate well, upbeat, get it done."

"Good service and polite"

"Very neat very clean and very professional"

"Arrived in the specified appointment window."

"Service man was very Professional and very through in his maintenance of our equipment. He was very considerate of our senior citizen status."

"He was prompt and flexible meeting our needs when a parts shipment did not arrive on time."

"Very professional and friendly"

"They were friendly and answered my questions."

"Very professional on time, knowledgable."

"experienced technicians"

"The technician was on time, efficient in his work and very respectful of my home and time."

"answered all my questions."

"A salesman came and tried to get me to buy a water heater with a contract. This was during the service call for heater. I dont appreciate him looking at my appliances without my knowledge"

"Confirmed appointment, arrived on time, explained work performed."

"Would have been a 10 but never got a estimate for a repair I asked about"

"Great service, Very prompt in the service call response and resolving the reproted issue."

"Very informative. Answered all questions."

"He did good. And explained every thing to me."

"technician was very polite and efficient"

"Each of the technicians who came to my house, from beginning to end, were very friendly, professional and competent. I appreciate that very much. Even though my son checked everything out after some questions i had, the thermostat seems to have a mind of its own at times, which I don't understand. My son will come back when he has more time, to link the Wi-Fi to the unit."

"The technician was very friendly and professional. He did the servicing and explain it thoroughly."

"Very thorough, timely, and helpful."

"Very professional, has always given me great service over the years."

"Noah was very polite did the job with ease.Another young man was here also, but I forgot his name.Good man though! I know good respectful workers ."

"Excellent service."

"The technitions have the equipment in top running shape and give very good updates as what I need to do"

"Very effective in responding to questions; very respectful of the house environment; excellent communication skills; excellent service"

"The service technician was very courteous and knowledgeable of his work. He performed his duties in a timely manner."

"efficient, pleasant"

"Tech was on time. Completed service with minimum disruption."

"Tech was on time, neat, quiet, competent. Got the job done."

"Very polite and explained what services he preformed"

"On time , polite and it was the same guy I usually deal with."

"They had to crawl through the bogeyman hole in our ceiling to install the unit and replace ductwork, not to mention the holly trees from hell!! They dodged the antique grandfather clock, and the Christmas tree(don't ask)! They were all nice, and careful. Posted a picture, and happy outcome of our day, and your truck"

"Tyler was very helpful and professional."

"Always get good attitude and service from Jamie"

"Josh came in ... did the scheduled maintenance and was very professional and on time"

"Alway very conscientious and thorough."

"Clean, on-time, well spoke, hardworking and friendly."

"Jamie is knowledgeable, friendly, courteous, and remembers the history for our appliances. Give him a raise!!"

"professional, friendly technician, who was prompt, worked thoroughly and quickly."

"My only issue is that this was the 2nd time Noah had serviced my heating and air and both times he did not set my temperature back to what I had it. It was 78 degrees in here when I realized he had not put the temp back where I keep it"

"Richard has been our service man for a couple of years and he always does a great job."

"I couldn"t remember the young man's name who serviced my heating and air conditioner.. He was very nice. Mr. Perdue came by to make sure everything was ok and that I didn't have questions. You have great service.."

"He arrived on time. Fixed the problem. Was very polite."

"Very kind expert and excellent service"

"Always very polite and always explain what they are doing and show you if there are any issues."

"On Time. Wore mask and booties whenever in the house."

"Always on time and always with a good attitude"

"The 2 men that came to my house were very nice, polite and came very soon after my call"

"Service Experts technicians are always on time and someone from the office calls an hour ahead to let you know they are coming. Tyler explained to my husband and me what he had done and that our system was in order."

"Noah should have been better prepared and brought out a filter so we wouldn't have to wait for it to be changed. Don't know when he was told he'd be servicing our house but it was an annual visit and those filters need to be changed annually!"

"On time, professional, polite, knows his stuff. Great product and service."

"Always great service."

"Joe Kelly was great! This service technician is excellent! The uninvited sales rep was not expected. Covid19 means not being exposed to people and he did not wera a mask! The sales rep wrecked our outdoor faucet. I expect a service call, not a sales pitch!!"

"Tyler was courteous and explained clearly"

"Every one of the employees were knowledgeable, courteous and respectful."

"The involved techs (Richard, Christian and Mark) were very professional and hard working. The prompt handling of our problem (called MON 3:30 pm and job completed WED 4:pm) was exceptional."

"Ease in scheduling routine maintenance appointment. Prompt arrival at scheduled time. Thorough inspection, friendly & courteous."

"Both were very professional and knowledgeable. They were proactive about problems and called the boss that could help them."

"Professional, knowledgeable, and thorough."

"You got to me very quickly, and the problem was solved in about 10 minutes."

"Technician. Was a pleasure dealing with."

"My tech was EXTREMELY pushy about replacing my main HVAC filter. I told him at least half a dozen times I was 99% sure I had an extra one (which I did) and even so he continued to try to sell me another one. Ive never had this kind of experience with SE and even talked to my wife about switching providers after the visit. We have had excellent customer service each and every time with SE however so weve decided to let this visit not taint our overall judgment of SE. I was told that if I didnt have the filter there would be an $86 charge to get the filter delivered on top of the price of the filter even though I offered to come pick it up from the main office 4 miles away from my home. Between the $50 more the tech wanted for the filter than I can get it from when buying from a licensed Lenox distributor plus the $86 fee to bring it to my house I can buy 2 of them. I understand that SE is providing a service by supplying the filter and installation of said filter, but as someone that has no issues doing either of those things the extra spent isnt justified. In addition the tech didnt wear a mask. It was only myself at home and I did very little up close business with him but it would have been appreciated. As a healthy 38 year old Im not as vulnerable as most, but to others this could be a serious issue."

"On time. Friendly Technician. Very knowledgeable and thorough."

"I have never had a problem with the company so keep it up"

"Very impressed with Chris. He was very thorough in explaining what he did."

"They replaced a "brand new" thermostat that was not properly connecting to the internet, then stuck around while I verified the replacement worked. They also assured me if this one stopped connecting they would be back out again."

"Very good first impression of the 2 men who cam by. Very straight forward and informative."

"Mike was super professional and nice and got the job done quickly Before I have had service people that took half a day to do the same job Mike did it half that time and explained everything he was doing I would recommend him to all of my friends"

"Noah was thorough in checking everything out and was very professional"

"Chris was super friendly and efficient. I also really appreciated the shoe coverings, not many people we've had in for work have had them."

"Service was provided in a timely manner. The technician was courteous and very knowledgeable about my equipment."

"I hope you regard Noah highly as an asset to your organization!"

"Very effective performance; very nice and fast service; advance information provided"

"He went the extra step to put bleach in pump for gook buildup."

"Technician was very thorough."

"Technician was capable and attentive to all the details."

"Technician kept trying different things until issue was resolved. Very polite!"

"Matt was incredibly professional and took alot of time with me to explain each Heating /Ac system to me and which one would be best for my budget /needs. HE WAS FANTASTIC!!! Very patient and honest....I did not feel pressured to buy the most expensive system....BUT ended up buying the most expensive one due to his expertise and the knowledge of the products. This man is an ACCENT to your company!!!! HE DESERVES A HUGH RAISE!!!!"

"Two technicians came and solved the problem. They were very dedicated and answered all my questions."

"Christopher helped me and he made me feel better about my troubles. He gave me all out come and he explained everything to me. He also helped me set up my member ship. i will be using again and will tell all my friends to use ya'll also."

"The service man gave me a thorough report on my unit. He was polite, and willing to answer questions."

"As always, your service man came at the sine of the appointment, did the work and provided us with a date for our next appointment."

"Courteous. Confident, on time and worked well"

"Chris is always professional and courteous!"

"Mr. Gregory was very pleasant and professional. Answered all of my questions."

"Professonal, job well done"

"Mr. Beverly did a very careful and professional maintenance and service check up on our two Lennox units. He is a an excellent and very knowledgeable tech. He is also a good person and easy to get along with. We are very satisfied with his work."

"1. Timely response, 2. Friendly, courteous Tech & sales rep. 3. Affordable service. Repair completed accurately in a timely manner.????"

"The company took responsibility for a repair that was not done completely correct. Came on the same day I called. The technician listen to my issue. Problem solved. Was professional, courteous"

"Claude is very good always. I appreciate and trust him."

"Very professional"

"Chris called ahead to say he was on his way. We talked briefly arout the virus situation and we were both comfortable about what he was there to do and as usual he was most courteous, respectful and efficient"

"Very nice and efficient."