Service Experts Heating & Air Conditioning Reviews

"knowledgeable and friendly staff"

"The problem was fixed and it was acknowledged that it was an installer error so service experts made it right, were honest about the mistake and repaired it at no cost to me (except I did have to pay a diagnostic fee for the Saturday visit even though I told them exactly what was wrong and they scheduled the plumber for Monday)."

"On time. 24/7 service. Have great servicemen"

"Because they came in in one day and changed out everything they took care of everything not only that they all was so nice I felt as if I had been knowing them for ever love you guys and most of all I LOVE MY NEW SYSTEMS"

"Mitchell was very professional and thorough. He discovered the problem with the unit on the roof and fixed it. He explained what the issue was (and had been probably since initial installation)."

"Chris is the consummate professional"

"Great service, great people"

"The employees were very nice and did a great job."

"Good work fast and on time"

"the technician was very nice and they were clean and did the work they were suppose to.."

"They were very helpful and knowledgeable."

"The AC Tech that came out was very professional and was able to come to a conclusion as to what may be the issue quickly and I was Very Satisfied with him ............ BUT The Sales people should not be onsite walking around with the customer and service Tech from the start. when the Sales rep show up and get out and start talking about upselling before you even start looking at the existing equipment I right off the bat feel like I've made a great mistake by even calling Service Experts. its uncomfortable, i feel its unprofessional, and it makes your company seem more like they are out to find any reason they can just to sell you on their product instead of actually coming out to fix the system. The Sales group is also very overly aggressive on trying to get you to buy and not repair, I had to tell them multiple times (over 5 times) that I will have to talk things over with my wife before i can make a decision and could not get them to stop trying to get me to say "yeah go ahead and install it right now" i eventually had to agree to let them come out to do an consultation the next day so i could cancel it just so i could even think it over and by that point i decided to talk to another company about options to come out and install a new system. This is the 2nd time ive had to deal with the same problem with the company and at the other house it was the exact same thing. I was hoping for a different experience this time around but was disappointed as soon as i saw the Sales team jump out and trying to greet me before the Tech could get his equipment out the van to at least make me feel like they tried first. Stop Sending your Sales Team Out on Initial Visits! Its already difficult enough to hear the bad news that The tech cannot fix your system and now you are going to have to look at paying for a whole new System, But then the sales team is right there making the situation that much more overwhelming, then instead of looking for the answer through your company they make me feel like i made a mistake calling your company."

"Brad was very professional and definitely knew his stuff! Great worker! I was 100% happy????"

"Do not give 10. However the 2 people that came were polite, knowledgeable & professional. They represented company very well."

"Arrived on time, very professional and personable, and did a thorough maintenance of my 2 heat pumps."

"Very friendly technicians, very satisfactory work accomplished quickly."

"Very prompt and efficient"

"Fixed it"

"No one is perfect"

"Guys showed up and immediately went to work on the installation and completed in a very efficient way. Polite and professional as always."

"Very pleasant and professional"

"The team that came worked incredibly hard on a difficult job (repairing duct work in a very small crawl space that was in rough shape). They completed job quickly and had positive attitudes throughout the entire project. We have also be very pleased with Cameron, he has been very helpful with all of our HVAC needs (2nd project) while to we navigate our new but ancient home. He is honest and trust worthy."

"Friendliness Efficiency Informative"

"The problem wasn't fixed."

"The technician did a very good job. I did recommend Service Experts to a Co-Worker."

"They identified and fixed the problem. They also listened and reprogramed my thermostat, so it was fully automatic changing from heat to cool and back."

"Technician was very professional and efficient"

"Mitchell was the perfect service technician. Prompt, polite, knowledgeable and informative."

"Excellent service and the technician was extremely efficient."

"Technician Drew was professional and courteous. There is always room for improvement."

"Technician was very friendly and thorough"

"service was excelent"

"Friendly staff. Competent and easy to work with"

"The two were very professional, efficient, and organized."

"They did a good job and I especially like that you send two technicians out. It gives peace of mind that there are multiple people present."

"Excellent thorough job! Israel and James were very personable. Israel did a nice job of making sure the outside unit was in good shape."

"Your technicians are always very efficient and very considerate of my familys special needs."

"Service techs were very nice and and knowledgeable. They answered any questions I had in a very polite manner. They were very careful in the house while working."

"Tech workers deserve it.. they were answering my questions about the installation process."

"A light fixture was broken and no one reported it. I noticed the bare bulb and some glass fragments, asked it be replaced"

"Timely arrival, answered any questions we had, efficient and cleaned up when finished. The technicians were very personable."

"Very personable technician. He was informative and efficient."

"efficient"

"positive attitude"

"Brad Etzler clearly knows what he is about. He is quick and explains what he's doing in a manner that is understandable. He arrived on time and finished his work efficiently. Besides that he is an extremely nice guy!"

"Service Technician was knowledgeable, answered all of our questions and was courteous and friendly."

"The technician was apparently very knowledgeable. Courteous, thorough, took the time to put shoe covers. Wore a mask the whole time."

"Service technicians seemed knowledgeable and were efficient."

"Drew was an excellent service tech - prompt and very polite. Great service"

"Your rep was very knowledgeable and eager to answer any questions i had."

"Drew was great, very friendly, professional, and on time as all of the technicians have been in the past. Highly satisfied as always and will continue to recommend."

"did a great job answered all my questions."

"Everything was done professionally, including connecting the thermostat to wi-fi."

"The technicians were courteous, professional, and put up with my dog."

"The work was completed in a timely fashion and helpful information was shared."

"Israel was professional, on time and explained what he did well."

"Technician( Mike) was timely , professional, proficient and friendly"

"Very efficient in doing the job !!"

"I feel that the technician was very thorough and explained what we needed and communicated well the status of our equipment."

"Honest and Professional technician."

"Prompt, friendly, and professional service!"

"Brad Etzler was kind, knowledgeable and took an interest in making sure everything was in good working order."

"Drew was prompt, lol is and professional. He also answered my questions about duct cleaning."

"fast n friendly"

"No place except here to make a comment. Do not understand why it takes 4 to 6 weeks to get a paper receipt. About prices, I recently got a quote from you for a water heater. My quote was $2,300 so I called my plumber and he did it the same day for $1,200..no brainer that I called and cancelled you guys."

"Drew and Jonathan were very helpful and explain everything they did. Extremely nice"

"Chris is a great asset to your company."

"We love every single one of your sales guys and techs we have dealt with. All are super professional, cordial, friendly and they do one hell of a job keeping are stuff in order."

"Everyone has been very friendly and helpful. However, the fan ran nonstop between 3pm when the installers left until 11am the next day when a technician came by to see what was wrong. I am also disappointed that neither the salesperson nor the installer told me that the "system auto" feature I was expecting in the new thermostat was not included. They did not exactly lie but definitely ignored our conversations about that feature."

"Very nice and knowledgeable."

"Professionalism"

"Brad: this tech is great. I would like to see him every time if needed. He found the problem, fixed it, thanks again Brad. And thank you Service Experts"

"Chris Blankenship is a good technician and Im always comfortable with him servicing my system."

"Discovered my problem and provided a solution"

"Great service by friendly folks! :)"

"Service was adequate, but we havent received an answer to our question about the size of our new unit, its energy saving rating, and its constant running at high speed for long periods of time during cold weather. We would appreciate answers to our questions. Thank you."

"Easy to schedule over the phone with super kind employee. Joe actually coming out makes me feel comfortable and I enjoy catching up with him during his visits"

"Drew was super helpful in asking any questions I had. He was quick and thorough."

"Punctual efficient friendly and informative"

"knowledgeable in equipment"

"Good service"

"Good job"

"Joe and Zane provided fabulous seasonal service, as did the install team that came the next day. Very professional, personable and did excellent work!! :)"

"The technician was prompt, friendly and efficient."

"Josh (Techican ) came by on Friday Jan.18,2022. and stated he would call us with Infor, about our gas valve replacement in a few days its been 4 days & we havent heard anything from him Yet. So we are still waiting."

"Both Steve and Andrea were very professional and took the time to explain my situation and how to resolve it."

"Great service, courteous, fast. Have only good to say about them."

"No problems."

"Service was done quickly in a professional manner."

"Always dependable and professional"

"Both Jon and Steven were professional and. Presented themselves in a very customer friendly way. They were curtious and knowledgable throughout there visit and any company would be lucky to have such rare employees working with future and existing customers. RLJ"

"Techs did their jobs quickly and professionally. Friendly as well."

"Great technician, great service"

"Chris is amazing!"

"Prompt"

"Very professional and nice!"

"Good service time"

"The technician was prompt and on time, very professional,"

"Good service, very professional and helpful."

"Chris has been our technology for several times, always efficient and cirtious."

"Very professional and polite"

"Very informative"

"Problem solved quickly and effectively"

"Friendly and informative"

"Prompt, courteous, well qualified service!"

"did everything the way I wanted"

"The technician was informative, instructive, and professional. He was also a good listener. The salesman was interested in my feedback from the customer perspective when investing $11,000 plus, and what is a reasonably expected in return."

"Always courteous and professional services rendered. Each and every encounter with Service Experts Roanoke VA service team."

"He fixed my problem. Last rep you sent out here did not fix it but told me he had."

"Steven and Andrea were both professional and courteous."

"Israel and Andrea were very nice and professional."

"Polite, professional and excellent work."

"On time, very cordial, looked at furnace history and did appropriate service."

"Technician was courteous and professional"

"The last service took the outside off the outside unit and cleaned the lint that had built up on it. Our dryer lint is near the outside unit and the unit collects the dryer lint."

"Courteous, good communications."

"Friendly, polite, and appeared to know what you are doing."

"On time and very accomadating to my needs for rental customers"

"Efficient on time, walks us through what ever he is doing and engaging. He is welcome at our house anytime."

"Polite and informative technician."

"Efficiency and product knowledge from Cameron and Israel"

"Of course, we will have to wait until next spring to be absolutely sure"

"Im always satisfied with the work thats being done."

"Very knowledgeable and professional answered all my questions and was very upfront with plans and options."

"the technician was very nice check out all the equipment also let know that everything was working good"

"This was my 6th unit installation best service ever"

"Cameron & Chris were amazing and the technician Josh was amazing too! Josh is so smart and knowledgeable and patient to answer every question. He worked 80% of the day all alone and did such and amazing job! Thank you for hiring people like the ones I mentioned!"

"Person was very professional"

"Good service."

"He was great!"

"Raul was very professional and came on time. He was very considerate, personable, wore his boot covers and was efficient in performing the maintenance service."

"Technician was courteous and provided helpful advice as to how to get maximum performance from my furnace."

"I always request Chris Blankenship, he knows his job & respects my home when he is here."

"They did what they promised when theynpromised."

"Lack of local control over the process. I used to be able to talk with local employees that seamed concerned and knew me. Poor communication about the appointment time and missed the appointment window."

"installed our new furnace in a timely manner"

"I am so appreciative for the super quick and professional service, from all points of contact. I am thankful for the customer service at the time I place a call into the service center, and then extremely satisfied when the professionals quickly come out and fix the issue."

"Thorough. Didn't try to push products as I was already aware that my ac/heat system is aging."

"Very professional and thorough..explained everything and treated me and my home with respect."

"S. E. always does a good job, whoever you send."

"On time and quick service. Did a great job."

"He came on time. He spent much time figuring out the problem. He explained what needed to be done and answered my questions."

"All 3 men were courteous and thorough. They explained what was done and what futures needs may be."

"friendly, efficient, competent"

"I have had others that were pushy to get me to spend money needlessly. This technician was upfront about the whole job, made me feel comfortable about his intentions and work, a very pleasant manner about him."

"Found issue and solved in timely manor"

"Mitchell explained everything to me and even showed me pictures he took on his phone"

"Spent much time working with my home warranty"

"Service man"

"He was very helpful."

"Tech made me feel I was in good, capable hands. He took care to do a quality, clean job and made sure I was satisfied. He was here to take care of the problem and me! Thanks, Brad! Comments below referring to the sales consultant are for the one who arrived after the regular tech, Steven, tried to do the regular maintenance."

"Timely, personable,"

"Courteous service."

"Very courteous and explain stuff."

"Mitchell and Drew were both courteous and professional."

"called before coming cooperative with access and minor requests worked quickly and efficiently"

"Great service"

"On time friendly and competent technicians tackled a big instalation job. Great job!"

"Our technicians (Stephen and Drew) were wonderful to work with. They demonstrated a high degree of professionalism and addressed all of my questions. Their strong work ethic was apparent."

"I have never heard of a company that would rather have their customers go on a long-term payment plan instead of paying the cost up front, then punish them by not providing services at a reduced rate."

"Once Steven showed up he went straight to work. I was able to continue my work uninterrupted until he completed."

"He knows what he is doing."

"Technician was timely and polite. Left everything as they found it. Had two trainees with him(brad and Zane) he introduced them and advised why they were with him. All were very polite"

"Arrived on time and did exactly what they said they were going to do !!!"

"Professional, courteous service! Did an excellent job finding and repairing the reported issue."

"Very nice man. Told me exactly what he was doing."

"Claude is excellent! He is honest, and straightforward. Easy to get in touch with."

"Your technicians are professional and arrive on the time and date promised."

"Mike was very efficient and answered my questions."

"Very knowledgeable, careful, and handled the maintenance on my heat pump promptly."

"Chris always gives us excellent service."

"very profesional and customer focused."

"Very nice and explained everything to me. He offered advise and was very efficient in doing his job"

"Polite & takes the time to explain!"

"JAMIE WAS PROFESSIONAL AND HAS PRIDE IN HIS JOB, AND YOU CAN SEE THAT. CHECKED EVERYTHING AND EVEN REPLACED THE OUTDOOR FAN BECAUSE IT WAS LOUD. NOW ITS QUIETER. I AM SO HAPPY THAT HE SERVICED MY AC/HEATING UNIT, I FEEL RELIEVED THAT YOU HIRED SOMEONE THAT CARES. THANK YOU AND GOD BLESS."

"Service people are wonderful, very professional, and leave no stone unturned! Choosing Service Experts was one of our best moves!"

"Israel came in accessed the problem ANF fixed it.Then told me how to avoid another blockage. Excellent service"

"Good advice"

"Very quick to come out to check things out with incorrect diagnosis, which would have cost me thousands of dollars. Got second opinion on what was going on and was able to get AC going myself with help of a technician 2 hours away."

"Called to ask if arriving early was ok. Courteous Completed whole job professionally explain/answered my questions"

"I appreciate that everyone I've contacted at Service Experts always takes time to be friendly, informative, and professional in the nicest way."

"I have received excellent customer service from Services Experts"

"excellent service"

"Very professional, repaired quickly, cleaned up, and was friendly and polite."

"Tyler was efficient, thorough, and courteous. He got the job done right the first time."

"Both did great work and are very hard workers. Wouldn't want any one else"

"Technicians explained what they were going to do an then excuited there plan. Also they helped each other to finish"

"The technician was professional; discussed several repair options; and was thorough. Same for the follow-up salesman visit. The issue is price. I suspected on the spot that the price to replace my system was 1/3 too high. Two other identical quotes confirmed my hunch."

"Requested service call - got a sales pitch"

"I was sold a unit thats going to cost me 17K at the end of the 8 years. Every summer since Ive had it we go through the same issues. I keep the unit set at 69 and when its hot outside it creeps up to 75 degrees. And doesnt cool back down till 11PM-1AM. Ive insulted the ceiling and put rock around the outdoor unit because it was recommended and I was told it would help. It didnt. They have made some changes on their end also but nothings been affective. At this point Im highly disappointed. I could have kept my old unit which did the same thing as the new one is doing and saved myself 17K. I was promised I wouldnt have any issues at all with this new unit keeping it at 69 year around. At this point I feel like I was deceived and lied to just to get a sale. Since there wasnt any room to explain below about the technicians that have come to service the unit. Theyve all been top notch and professional I cant hold them reliable for a unit that just doesnt perform. From start to finish Ive never had a issue with any of the technicians"

"Prompt and professional"

"Israel was friendly, professional and efficient. He listened to my concerns and checked my system thoroughly"

"fixed a problem I didnt know I had on a very hot day"

"Expertise of servive"

"Pro.pt service and friendly"

"Israel identified the problem immediately & had us back up & running with cool air quickly."

"He helped us solve and issue with the HVAC and went above and beyond to make sure he repaired everything."

"Called to say "on the way" On Time- Very polite and respectful. Takes time to explain and answer questions. He demonstrates sincere concern for my safety and understanding."

"We really like Joe...we trust that he knows what he's doing and like all of your staff always is on time."

"Friendly, took care of semi-annual check up on an extremely hot day in our attic with a great attitude."

"Very thorough checking & cleaning my AC."

"All of your technicians who have servicer my units have been very professional, and seem to check out my units thrall. This time was a new guy I had never seen before, but he was as good as the others. You do a great job getting good employees."

"Service Experts has always gave me great service on my unit and there service people are very friendly and professional."

"Really nice and really knowledgeable"

"Chris did a professional job and went beyond the expected to service my unit."

"The Tech was very thorough and provided great service. He listened to me and was respectful and kind."

"Techian very personable and has serviced our unit in past."

"As always, Chris is polite, courteous, friendly, and knowledgeable. I trust him."

"He did what he came to do, efficiently, etc."

"Experience, he is always professional and explains everything."

"Technician was very friendly and informative."

"cleaned units well, thorough, professional"

"Did not replace air filter, the lady with him said it did not need it however we ended up changing it. Then she said the unit needed changed or repaired. We were lied to about the entire exchange. We will be getting a new service that will give a second opinion including the job to change or repair unit. I do not feel your service will give me a honest job."

"Great job and knew what he was doing"

"Technician quickly found the problem and explained it to me. He also told me how it needed to be fixed. After I agreed to the solution with the cost, he did the work, etc. The whole thing was efficient and done quickly. Very pleasant young man."

"I like the availability quick response of Service Experts, but I think the prices are high and there is some pressure to upgrade systems. I certainly don't mind hearing options, but every opportunity is taken to stress the age and condition of existing systems."

"George was friendly, polite and explained everything he was doing."

"Everything was great!"

"Both young men worked diligently from the time they arrived until they left nearly 8 hours later. Jamie provided us with knowledgeable updates throughout the process."

"Wonderful efficient service. Very friendly and knowledgeable"

"seemed to be well acquainted with my equipment"

"all done well for my first complimentry one year visit"

"after spring checkup system was not put back to where it was when they came in. IE. spring fall"

"Joe was very friendly and personable. Also very thorough with testing, cleaning, etc"

"Our technician was very thorough. He cleaned and advised as no previous technician had"

"Answered all my questions professionally"

"Joe was very courteous and worked hard to do a good job."

"Israel was new to this building and its specifics, and did a good job!"

"On time, thorough inspection done"

"professional service provider"

"I am satisfied with the work done, but the visit was a temporary fix. The technician said a part needed to be ordered in order to complete the job. I am still waiting to hear from Service Experts in order to arrange a completion date."

"Steve is professional, knowledgeable, personable"

"He was on time and seemed very efficient, told me what he did and thank us for being customers."

"We were schedule April 9. We called April 9 and told our appt was scheduled May 9, A Sunday. They re-scheduled April 16, 2-4 pm. When no-show, we called and told the appt was cancelled because we had not paid the service agreement. We have always paid the service agreement with our Spring service maintenance. You did honor the service appt. Some filter replacement parts was missing on the service maintenance paperwork and you will now need to return this next week to complete."

"Steven, upon my request, checked out and fixed a starting noise of the outside main unit. He also obtained permission to replace a $10 capacitor that failed prematurely in the upstairs inside unit at no cost to me."

"Great people to work with"

"Steven was very knowledgeable and efficient during my maintenance work."

"Mike is one of those technicians who you instantly trust. Hes knowledgeable, polite and honest in his explanations to our questions."

"I'm very satisfied with the service provided to resolve our air conditioning issue but the technician got our carpet soiled. It is a wool carpet and we'll have to have it professionally cleaned"

"Service tech was friendly and answered any question I had"

"Consistent service excellence every time."

"The service tech contacted me and provided his estimated arrival time. He was on time. He filled me in with details on his findings and required repair as well as what regular maintenance would help the unit to run more efficiently."

"The service technicians were very nice and helpful. However, they left the light on in the attic. Since I rarely go in the attic, that light was on for a month before I noticed it was left on. It is a small thing that can be easily missed, but its frustrating all the same."

"The serviceman was polite and explained the answer to my questions."

"excellent service"

"The guys were friendly and knowledgeable about explaining what they were doing and they were comfortable about what they were doing"

"great team. only reason i didn't make a 10 is i have leave some room for improvment right?"

"Joe is always professional and personable. We enjoy having him do our service. Claude was very patient and accommodating as we navigated purchase of new system."

"I do not remember his name, but the service tech was nice and did his job efficiently. He was covid compliant and respected social distancing. He was great"

"Always courteous and polite and gets the job done."

"They techs were very through in servicing the equipment and kept me informed as they checked out both AC systems. The respected my property wearing shoe coverings. They cleaned the filters on my single unit but then also took the time to wipe down the housing and covering."

"Technician was professional, knowledgeable, and courteous."

"Madison and Scotty were very professional. Madison was very knowledgeable about the product he was installing. He explained what he was doing every step of the way and was very patient explaining the new thermostat to us. They were very thorough in cleaning up after installation. We would have no problem having them come back in the event that we needed something else done."