Service Experts Heating & Air Conditioning Reviews

"great communication, fast response, techs were thorough and in depth. i'm concerned about parts pricing though"

"GOOD sERVICE"

"Shut up when he said he would and didn't say too long and I think he did a good job"

"The guys were prompt, polite, and thorough."

"Israel did an excellent job replacing the failed inside 24-volt control transformer, and the outside Defrost Control board and the Thermostat after diagnosing the problem. Israel determined that the unprotected transformer had failed due to a short circuit in the 24 volt circuit in the outside unit. He was correct in suspecting that the short was in the thermostat circuit. He discovered that a hot, 24-volt, wire had been incorrectly factory assembled such that the wire insulation was in contact with a sharp sheet metal edge. Vibration during operation resulted in rubbing off the insulation to cause a short circuit. Great job Israel !!"

"things went well and quickly!"

"Joe M , the technician, was very knowledgeable about the products and took the time to explain what needed to be done to fix the problem I was having with my furnace."

"Your service technician , Joe was very knowledgeable and took the time to explain what was wrong with my furnace."

"the service was exemplary. (I never give a 10)"

"The techs were very nice and very thorough. They explained everything to us."

"They always provide prompt, excellent, knowledgable service."

"Service was fast & efficient"

"Brandon and Delonte continually offer excellent work and service."

"All went as promised"

"Great folks but they have rescheduled multiple appointments."

"Matt, our sales rep as well as the technician who came out are A++ with customer service, etc."

"Very thorough, and knowledgeable about my HVAC unit. Joe was able to quickly figure out the trouble and what caused the issue which turned out to be a short in the wire out in the heat pump causing low voltage. I can't say enough as to how good Joe was professionally diagnosing the issue. As a result I have signed up for Service Experts Maintenance Agreement."

"All representatives, Cameron, Shawn, Israel, and Josh were knowledgeable about their work, on time, and courteous. They answered any questions that I had, and work was completed quickly."

"Fast friendly service. Great customer service, Friendly technicians that came to my house."

"Your technicians have no personality and attitudes they barely even spoke at all except to criticize me and my husband and still didn't do anything to repair the problem they just said they would call back in a week or so and see if they had gotten any battle they also didn't bother to sign the front of the unit which is still under warranty nor did the previous set of tax back in the summer sun the unit to show that my warranty is valid and still valid and it has been service properly so I do will check the car is in a little while on here"

"The folks I talked to were very knowledgeable and did a great job fixing my busted pipe. Delonte and Brandon were able to fix my pipe and restore hot water to my bathroom and kitchen during one of the busiest times of the year, despite just coming from an emergency flood situation at another residence on the way to my house, and having to work after dark. Courtesy calls for estimated appt time were handled by Jessica and she was a delight to talk to. Great people!"

"Took 3 tries to actually get someone to my house and the only reason they showed up when they did is because I called to find out where they were at since thing and already missed my appointment time technician came in no personality whatsoever never even said hello or anything else until he started be living the fact that there was an entertainment center setting close to the return which I was told was not a problem when they installed it and when they did the service 3 months ago Other than that he did absolutely nothing to correct the problem and didn't install the unit as having serviced it nor the tech in July"

"They do not guarantee their repair work. The general manager would not send the service tech back out after he left because his work on 12/30 didn't last 12 hours and Service Experts wanted us to pay even more money because their fix didn't work. The repair tech skipped some important steps."

"Very professional and knowledgeable"

"25 yrs of service"

"Service was timely and excellent!"

"timely response, and easy to get someone to assist"

"timely"

"Very professional and great customer service!"

"Excellent service"

"Served our house since 1998."

"We had a pipe burst and flood our lower level. Your quick response got the pipe caped and got our water back on."

"Phone connectivity for 866 number kept dropping"

"Who ever comes is always courteous and professional."

"Thorough & courteous."

"Very professional and knowledgeable."

"The service technicians are on time, polite, and careful to not make a mess."

"Great Service"

"I have a rental home a couple hours away from where I live. I have used Service Experts on several different occasions. Their Service Techs call to advise their expected arrival time. They call after completing the service and provide a detailed report over the phone (which allows me to ask questions). When joining their annual service contract, included is the fact that they will respond within 24 hours, which they have. They also provide 24/7 emergency service. All their Techs have been knowledgeable, competent, most helpful, communicable and just overall outstanding! They have also brought other issues to my attention that I was not aware of. Having hired many contractors and service person's over the years, unfortunately, my praise is few and far between....Thank you Service Experts for your service!"

"Im happy with you quick response and fast service However we had a new oil furnace installed and it was quite expensive I was expecting fewer problems and the bills keep adding up. Maybe I just dont understand how much things like this cost - its a rental and want to keep cost low."

"Knowledgeable and polite"

"Technician was on time and very helpful."

"good team"

"You guys do great--we are all humans, so I seldom give a perfect score"

"Every single employee I have dealt with from your company has been friendly, courteous, respectful, and professional. You have put in two different systems for me and they both work extremely well."

"All personnel were friendly and explained all costs and actions taken. The technician worked diligently on the difficult issue until problem was located and fixed."

"The rep was friendly, easy to talk to, explained everything to our satisfaction, and expressed an interest in obtaining our business."

"The tech that came this time was very knowledgeable."

"Good service"

"I have been pleased with the service I have received so far."

"Was not home"

"Very efficient and professional"

"I got a technician out within and hour of calling. Excellent service and very professional."

"I thought the amount that I pay every month included the one filter change per year. I took off work to be there at the time set and then got a call to change it after I sat at home for a couple of hours waiting. The lady who called me to try and reschedule was rude to me when I told her I could not take off work again to reschedule. I felt like they should have honored the time they gave me. When the service tech got there two hours late, he was extremely nice and did the work I needed. He was extremely nice but the person on the phone was rude."

"You can respond faster than other companies but it does cost more."

"The workmanship has been great, the response has been quick."

"Very polite and knowledgable."

"Professional, courteous and, personable"

"They continue to work well with me and have shown patience in the process"

"Was not home"

"Professional respectful and quick work."

"Always prompt and professional."

"Everyone is always professional and courteous. They always find a way to fit me in with an appointment."

"Consistent service for the semi-annual checkups."

"It's great service, but comparatively expensive."

"Courteous professional and through."

"Your service has always been good. But you prices/labor rates are possibly the highest in the Roanoke Valley."

"Very efficient and professional."

"Quality Service technician responsiveness"

"The service offered was very quick. The techs took the time to explain why we needed to replace our units and what would happen to replace them. They were clean with the work inside."

"On time, very thorough and quickly retrieved necessary part & furnace repaired next day."

"Reliable service"

"The appt was easy and quick."

"I excellent response time. Services c personnel are alleys friendly and accommodating highly knowledgeable employees of th products they servic."

"The service technician (Jamie) who came to find out what was wrong with our furnace was very thorough and kind. He stayed in touch and made sure I knew to progress on the part being ordered and if we could expect it before our home was to be inspected which was crucial. The sales guy with him was very vague with me and made comments when I asked him about pricing like how high do you want to go? And when I asked about a printed quote so I could talk it over with my husband he said I am your invoice I dont print it out our company is very green which I found odd and just made me feel uncomfortable as a consumer."

"Good Service."

"I feel that Service experts only wants to sell new equipment - no ability to service existing equipment."

"always professional service techs, know what they are doing and sometimes see the same one the next year"

"Excellent service"

"great technicians!"

"I have always received the best service and worked with the best technicians."

"They were ontime, professional and took time to explain and answer questions."

"Great service. Professional, dependable and friendly."

"Quality service and equipment."

"on-time, courteous, not pushy for upgrades"

"Prompt and efficient"

"Really good service all the way around with scheduling, service, and following up. Also providing good and helpful tips."

"Happy with service"

"The service has been excellent. The inspection at this visit was thorough with excellent explanation of findings and correction options where needed."

"Confused by the insistence on a membership. Why is this necessary?"

"Over the past years I have had good service from your company."

"Top notch customer service"

"I am unhappy that you did not respond to this item in my previous response to this same survey. What are the specs for me to purchase a replaceable air filter for my upstairs (attic) air handler?"

"Professional, prompt, and courteous"

"Advantage program, service quality"

"Standing behind their work. Professional but friendly."

"Very friendly, knowledgeable employees."

"Sean (Shawn) was polite, clean, professional and efficient. HOWEVER, in my kitchen the register cover was put on upside down. I am unable to remove and replace. I would appreciate you sending someone to remedy the issue. Thank you."

"as always, quick effecient service and Chris was awesome, very friendly and addressed all my needs and concerns"

"Great service."

"Very knowledgeable and friendly."

"Fast quick"

"James has been very professional in his work visit and work estimate; he followed up with us and answered all the questions we had."

"Please tell me the required specifications for the air filter X8311 for the upstairs air handler so that I can buy a replacement. 20x20x5? Must be expandable rather than boxed/framed? MERV rating? ETC.?"

"Customer for many years"

"Consistent and excellent care for many years. Mitchell was great to. He is quite an ambassador for your company."

"Very friendly staff and did what they said they were going to do."

"Dependable, efficient, knowledgeable"

"Excellent service as always!"

"Work was done in a timely, professional and neat manner. Everyone has been very pleasant to work with."

"They are very prompt in coming out to fix the issue and usually resolve it in one trip."

"Respectful and timely."

"Great job!"

"They called when they were running late to let us know, were very courteous and respectful."

"Mike and Andrea answered all of my questions and the phone staff was very communicative. I enjoyed the entire interaction."

"shoddy work"

"Because I have had problems in the past"

"The technician was very nice and helpful"

"The techs were very thorough and polite. Very nice people!"

"Politeness. Excellent service. Trustworthy installation"

"I trust Brad to work on my equipment (oil heat)."

"Very professional easy to talk not trying to pressure you into services and products but give you options to consider!! Making the decision to add services at your convenience and not under pressure."

"The technician was very knowledgeable and answered all my concerns thoroughly."

"I've been happy with their service, but there prices are high when purchasing."

"great service"

"Your 2 gentleman went above and beyond when taking care of me :)"

"Everything was fine except the final price. The first tech said he would charge me the trip charge ($99.) plus the cost of the part. $121. for one hose is a little excessive! And the bill was not even itemized - just $220."

"Paid $900 to fix a leak. Leak was not fixed. Then quoted another $400 to fix the same leak."

"I am very impressed with the courtesy of everyone I've been able to meet, but I was disappointed with the last service call pricing. Perhaps it was because 2 different techs were involved. The bill was probably $60. more than I was initially quoted."

"well done"

"We have always received great service from Service Experts"

"Service Experts does a great job and if anything goes wrong they fix it"

"Not happy with installation of unit. Have had to call numerous times. Unit sticks out in room, not very good on the eyes"

"Response time to calls is excellent and to me this is good and work quality is good"

"Quick, friendly, honest repairs"

"Great service but a little expensive"

"Very expensive for the work provided. Had to make 2 trips for basic materials that should have been on the truck when arriving"

"The service technician was very good at what he does and an very humble person."

"Fully satisfied."

"Service was extremely prompt and efficient"

"the guys arrived on time, accomplished what they came for, were polite and efficient, were mindful of our time constraints. Were thorough and competent in their work."

"Called to let us know they were on the way and arrived on time within the designated time. Covered their shoes whenever they came in the house. Very friendly and knowledgeable"

"Because you overcharged me for doing a simple intake screen replacement in February. I had recently lost my husband, and you took advantage of my grief and lack of focus."

"Technician provides great service and very knowledgeable"

"Previous to this visit, I would have rated higher."

"I think perhaps they are a little expensive"

"The service that Service Experts has provided are really good, technicians are well qualified and responsible."

"Courtesy and professionalism."

"They were very pleasant and polite. They set up my next appointment. Very pleased."

"great product & great service"

"Excellent work & Service."

"Service Experts has been great to work with. From the initial service call, to the hard news of needing a new system they made a very stressful situation easier. The technicians that came to install were very nice and worked hard all day in a hot attic to make sure we had air conditioning that night."

"I like the company and the technicians, but my emergency took days to get help. Promised help Saturday a.m. but after two calls help arrived Sunday at 5 p.m. Took 2 hrs to fix problem, but plumber worked hard to fix problem. No water for two days."

"Routine service maintenance technicians were on time and service was quick. Replaced filter and cleaned around outside AC unit."

"Great service, professional and does a good job."

"Dependable service"

"the service was completed correctly"

"very professional service."

"Immediate service, wonderful techs, nice, careful and thorough!"

"Great service and great staff"

"We bought a new heat pump//ac unit in March, in July we had to shut it off as the system was frozen."

"I've had great service for years"

"JOE GIVES THE BEST QUALITY SERVICE"

"prompt and professional"

"Your techs took the time necessary to pinpoint our issue."

"You provide great service and prices are very competitive."

"Everything went well."

"Great customer service and our heat pump unit has been great since our purchase several years ago."

"Chris Blankenship & Andrea Vargesko were Very Customer Service Oriented & Explained my Currant (& Past) Coverage on Replacement Parts, etc. Both were Very Professional in Explaning my Coverage ! Please, Thank them for their Service as I already did."

"Initial installation took 4 days due to equipment problems. Really thought the business would be better prepared to handle problems like this."

"all new equipment 3/2022, unit froze and stopped working 7/2022 Bought new heat pump/ac unit/compressor in March 2022 (it is 4 months old.) Last week it became increasingly humid, and I called for help and was told to decrease humidity control to 50%. Next day unit not cooling I returned the control for humidity to original level of 55%, no help, tech came to check and air handler had frozen. Had to turn odd unit and live in 76-degree condo unit > 24 hours, and then was restarted > 24 hours and it had defrosted and started to cool down over the next 6 hours, But I signed a contract, and we are obligated"

"Tech did not keep appt. Someone else had to come and said there was nothing to be done but issue still persists. Since we are in lease contract we need to just do what you say."

"Good Service"

"The heating & air conditioning work fine, but we cannot close the door to the furnace closet. No useful solution has been proposed. The water heater is a wuss. We cannot get hot water to the kitchen sink and have to use the microwave to heat water for dish washing. It takes 3 or 4 minutes to get water warm enough for a shower. The old water heater was much quicker!"

"My experience with Service Experts has been wonderful thus far. The employees I've met so far have been very professional and courteous."

"So far so good techs and equipment have lived up to their standard."

"Excellent customer service"

"good work, brandan and rauol were efficnet good so hang untothem they are a1 personnel."

"very satisfied"

"Fast, professional, gets the job done right"

"The initial installation was very professional and seems to be high quality - service visits . . . . not so much"

"Joe Kelly does exceptional work."

"He is awesome!! He also reported that I have never had someone come out and replace the door that they removed because it was too small."

"Reps were very friendly and professional."

"Technicians are always cordial, respectful, and ready to answer questions."

"We had excellent service from start to finish. Everyone was very knowledgeable, and answered all of my questions and concerns."

"cost"

"very friendly and thorough with explanation of work detail"

"Service was very professional and was performed satisfactory."

"Chris is excellent! Very happy to have him in our home. He solved our problem very quickly and professionally!"

"My new heat pump is only a few weeks old and is now putting water all over my floor. I called customer service for an emergency service just a few moments ago. No response yet. The water is destroying new drywall and a customer door. I need this remedies asap please. I do not think they put the correct condensation pump with my unit. The water is coming from that area around the pump."

"We have always been satisfied with their work and they are always courteous and professional."

"FAST SERVICE EVERYONE IS VERY PROFESSIONAL AND COURTEOUS"

"Prompt response to meet the customerss need to repair AC on an extremely hot day."

"I have been very satisfied with the service provided by Service Experts since you installed by new HVAC system several years ago. I have continued to carry my maintenance agreement and have been very well taken care of with the bi-annual checkups and routine maintenance care. Thank you so much."

"I dont need to think on this one they have the best service is why they come in listen to what you want and need then gets the job done in a day first of all with outstanding performance and very professional hands down there the best."

"Everyone we dealt with was extremly helpful and very nice."

"Friendly and professional. Knowledgeable"

"Very detail ."

"Dependable, honest, knowledgeable."

"Very kind and courteous. Handled everything very efficiently."

"Quality of service"

"Have trust in service performed by your techs"

"Very Professional And Informative"

"Very responsive and very professional"

"The service plan"

"Service was impeccable with worker making a conscious effort to do excellent work and completing the job to satisfaction. Worker very professional, taking the time to explain the procedure and making suggestions for future needs. Very pleased overall!!"

"Knowledge Polite"

"The latest technician was very knowledgeable. He found the problem apparently caused by a previous service tech and fixed it."

"I have NOT recieved an invoice?reciept for to job! When I asked for one at the time of service I was told I would recieve it via Email and that has not happened WHY???"

"Came the same day I had a problem, diagnosed and fixed my A/C promptly.Guys are always friendly and courteous."

"The technician was on time."

"knowledgeable and friendly staff"

"The problem was fixed and it was acknowledged that it was an installer error so service experts made it right, were honest about the mistake and repaired it at no cost to me (except I did have to pay a diagnostic fee for the Saturday visit even though I told them exactly what was wrong and they scheduled the plumber for Monday)."

"On time. 24/7 service. Have great servicemen"

"Because they came in in one day and changed out everything they took care of everything not only that they all was so nice I felt as if I had been knowing them for ever love you guys and most of all I LOVE MY NEW SYSTEMS"

"Mitchell was very professional and thorough. He discovered the problem with the unit on the roof and fixed it. He explained what the issue was (and had been probably since initial installation)."

"Chris is the consummate professional"

"Great service, great people"

"The employees were very nice and did a great job."

"Good work fast and on time"

"the technician was very nice and they were clean and did the work they were suppose to.."

"They were very helpful and knowledgeable."

"The AC Tech that came out was very professional and was able to come to a conclusion as to what may be the issue quickly and I was Very Satisfied with him ............ BUT The Sales people should not be onsite walking around with the customer and service Tech from the start. when the Sales rep show up and get out and start talking about upselling before you even start looking at the existing equipment I right off the bat feel like I've made a great mistake by even calling Service Experts. its uncomfortable, i feel its unprofessional, and it makes your company seem more like they are out to find any reason they can just to sell you on their product instead of actually coming out to fix the system. The Sales group is also very overly aggressive on trying to get you to buy and not repair, I had to tell them multiple times (over 5 times) that I will have to talk things over with my wife before i can make a decision and could not get them to stop trying to get me to say "yeah go ahead and install it right now" i eventually had to agree to let them come out to do an consultation the next day so i could cancel it just so i could even think it over and by that point i decided to talk to another company about options to come out and install a new system. This is the 2nd time ive had to deal with the same problem with the company and at the other house it was the exact same thing. I was hoping for a different experience this time around but was disappointed as soon as i saw the Sales team jump out and trying to greet me before the Tech could get his equipment out the van to at least make me feel like they tried first. Stop Sending your Sales Team Out on Initial Visits! Its already difficult enough to hear the bad news that The tech cannot fix your system and now you are going to have to look at paying for a whole new System, But then the sales team is right there making the situation that much more overwhelming, then instead of looking for the answer through your company they make me feel like i made a mistake calling your company."

"Brad was very professional and definitely knew his stuff! Great worker! I was 100% happy????"

"Do not give 10. However the 2 people that came were polite, knowledgeable & professional. They represented company very well."

"Arrived on time, very professional and personable, and did a thorough maintenance of my 2 heat pumps."

"Very friendly technicians, very satisfactory work accomplished quickly."

"Very prompt and efficient"

"Fixed it"

"No one is perfect"

"Guys showed up and immediately went to work on the installation and completed in a very efficient way. Polite and professional as always."

"Very pleasant and professional"

"The team that came worked incredibly hard on a difficult job (repairing duct work in a very small crawl space that was in rough shape). They completed job quickly and had positive attitudes throughout the entire project. We have also be very pleased with Cameron, he has been very helpful with all of our HVAC needs (2nd project) while to we navigate our new but ancient home. He is honest and trust worthy."

"Friendliness Efficiency Informative"

"The problem wasn't fixed."

"The technician did a very good job. I did recommend Service Experts to a Co-Worker."

"They identified and fixed the problem. They also listened and reprogramed my thermostat, so it was fully automatic changing from heat to cool and back."

"Technician was very professional and efficient"

"Mitchell was the perfect service technician. Prompt, polite, knowledgeable and informative."

"Excellent service and the technician was extremely efficient."

"Technician Drew was professional and courteous. There is always room for improvement."

"Technician was very friendly and thorough"

"service was excelent"

"Friendly staff. Competent and easy to work with"