Service Experts Heating & Air Conditioning Reviews

"Very thorough, timely, and helpful."

"Very professional, has always given me great service over the years."

"Noah was very polite did the job with ease.Another young man was here also, but I forgot his name.Good man though! I know good respectful workers ."

"Excellent service."

"The technitions have the equipment in top running shape and give very good updates as what I need to do"

"Very effective in responding to questions; very respectful of the house environment; excellent communication skills; excellent service"

"The service technician was very courteous and knowledgeable of his work. He performed his duties in a timely manner."

"efficient, pleasant"

"Tech was on time. Completed service with minimum disruption."

"Tech was on time, neat, quiet, competent. Got the job done."

"Very polite and explained what services he preformed"

"On time , polite and it was the same guy I usually deal with."

"They had to crawl through the bogeyman hole in our ceiling to install the unit and replace ductwork, not to mention the holly trees from hell!! They dodged the antique grandfather clock, and the Christmas tree(don't ask)! They were all nice, and careful. Posted a picture, and happy outcome of our day, and your truck"

"Tyler was very helpful and professional."

"Always get good attitude and service from Jamie"

"Josh came in ... did the scheduled maintenance and was very professional and on time"

"Alway very conscientious and thorough."

"Clean, on-time, well spoke, hardworking and friendly."

"Jamie is knowledgeable, friendly, courteous, and remembers the history for our appliances. Give him a raise!!"

"professional, friendly technician, who was prompt, worked thoroughly and quickly."

"My only issue is that this was the 2nd time Noah had serviced my heating and air and both times he did not set my temperature back to what I had it. It was 78 degrees in here when I realized he had not put the temp back where I keep it"

"Richard has been our service man for a couple of years and he always does a great job."

"I couldn"t remember the young man's name who serviced my heating and air conditioner.. He was very nice. Mr. Perdue came by to make sure everything was ok and that I didn't have questions. You have great service.."

"He arrived on time. Fixed the problem. Was very polite."

"Very kind expert and excellent service"

"Always very polite and always explain what they are doing and show you if there are any issues."

"On Time. Wore mask and booties whenever in the house."

"Always on time and always with a good attitude"

"The 2 men that came to my house were very nice, polite and came very soon after my call"

"Service Experts technicians are always on time and someone from the office calls an hour ahead to let you know they are coming. Tyler explained to my husband and me what he had done and that our system was in order."

"Noah should have been better prepared and brought out a filter so we wouldn't have to wait for it to be changed. Don't know when he was told he'd be servicing our house but it was an annual visit and those filters need to be changed annually!"

"On time, professional, polite, knows his stuff. Great product and service."

"Always great service."

"Joe Kelly was great! This service technician is excellent! The uninvited sales rep was not expected. Covid19 means not being exposed to people and he did not wera a mask! The sales rep wrecked our outdoor faucet. I expect a service call, not a sales pitch!!"

"Tyler was courteous and explained clearly"

"Every one of the employees were knowledgeable, courteous and respectful."

"The involved techs (Richard, Christian and Mark) were very professional and hard working. The prompt handling of our problem (called MON 3:30 pm and job completed WED 4:pm) was exceptional."

"Ease in scheduling routine maintenance appointment. Prompt arrival at scheduled time. Thorough inspection, friendly & courteous."

"Both were very professional and knowledgeable. They were proactive about problems and called the boss that could help them."

"Professional, knowledgeable, and thorough."

"You got to me very quickly, and the problem was solved in about 10 minutes."

"Technician. Was a pleasure dealing with."

"My tech was EXTREMELY pushy about replacing my main HVAC filter. I told him at least half a dozen times I was 99% sure I had an extra one (which I did) and even so he continued to try to sell me another one. Ive never had this kind of experience with SE and even talked to my wife about switching providers after the visit. We have had excellent customer service each and every time with SE however so weve decided to let this visit not taint our overall judgment of SE. I was told that if I didnt have the filter there would be an $86 charge to get the filter delivered on top of the price of the filter even though I offered to come pick it up from the main office 4 miles away from my home. Between the $50 more the tech wanted for the filter than I can get it from when buying from a licensed Lenox distributor plus the $86 fee to bring it to my house I can buy 2 of them. I understand that SE is providing a service by supplying the filter and installation of said filter, but as someone that has no issues doing either of those things the extra spent isnt justified. In addition the tech didnt wear a mask. It was only myself at home and I did very little up close business with him but it would have been appreciated. As a healthy 38 year old Im not as vulnerable as most, but to others this could be a serious issue."

"On time. Friendly Technician. Very knowledgeable and thorough."

"I have never had a problem with the company so keep it up"

"Very impressed with Chris. He was very thorough in explaining what he did."

"They replaced a "brand new" thermostat that was not properly connecting to the internet, then stuck around while I verified the replacement worked. They also assured me if this one stopped connecting they would be back out again."

"Very good first impression of the 2 men who cam by. Very straight forward and informative."

"Mike was super professional and nice and got the job done quickly Before I have had service people that took half a day to do the same job Mike did it half that time and explained everything he was doing I would recommend him to all of my friends"

"Noah was thorough in checking everything out and was very professional"

"Chris was super friendly and efficient. I also really appreciated the shoe coverings, not many people we've had in for work have had them."

"Service was provided in a timely manner. The technician was courteous and very knowledgeable about my equipment."

"I hope you regard Noah highly as an asset to your organization!"

"Very effective performance; very nice and fast service; advance information provided"

"He went the extra step to put bleach in pump for gook buildup."

"Technician was very thorough."

"Technician was capable and attentive to all the details."

"Technician kept trying different things until issue was resolved. Very polite!"

"Matt was incredibly professional and took alot of time with me to explain each Heating /Ac system to me and which one would be best for my budget /needs. HE WAS FANTASTIC!!! Very patient and honest....I did not feel pressured to buy the most expensive system....BUT ended up buying the most expensive one due to his expertise and the knowledge of the products. This man is an ACCENT to your company!!!! HE DESERVES A HUGH RAISE!!!!"

"Two technicians came and solved the problem. They were very dedicated and answered all my questions."

"Christopher helped me and he made me feel better about my troubles. He gave me all out come and he explained everything to me. He also helped me set up my member ship. i will be using again and will tell all my friends to use ya'll also."

"The service man gave me a thorough report on my unit. He was polite, and willing to answer questions."

"As always, your service man came at the sine of the appointment, did the work and provided us with a date for our next appointment."

"Courteous. Confident, on time and worked well"

"Chris is always professional and courteous!"

"Mr. Gregory was very pleasant and professional. Answered all of my questions."

"Professonal, job well done"

"Mr. Beverly did a very careful and professional maintenance and service check up on our two Lennox units. He is a an excellent and very knowledgeable tech. He is also a good person and easy to get along with. We are very satisfied with his work."

"1. Timely response, 2. Friendly, courteous Tech & sales rep. 3. Affordable service. Repair completed accurately in a timely manner.????"

"The company took responsibility for a repair that was not done completely correct. Came on the same day I called. The technician listen to my issue. Problem solved. Was professional, courteous"

"Claude is very good always. I appreciate and trust him."

"Very professional"

"Chris called ahead to say he was on his way. We talked briefly arout the virus situation and we were both comfortable about what he was there to do and as usual he was most courteous, respectful and efficient"

"Very nice and efficient."

"Punctual. Efficient. Knowledgeable. Neat. Met my needs. Friendly and polite."

"Very good job"

"We've known Claude for many years and trust him and the 2 young men that installed the equipment, Christian and Mook (?) were exceptionally nice, respectful and worked hard until the work was completed. Couldn't be more pleased with them. Christian explained very clearly how to work he new thermostat and answered all my questions. Thank you SE for very nice staff!"

"normally the tech washes off the outside unit but wasn't done this time"

"expert service"

"Provided information about maintenance needs."

"He was extremely pleasant and knowledgeable"

"Tyler, Cameron and Madison and Brian? all did a great job and are very professional guys, and quick too!"

"He did a excellent job checking everything!"

"Tyler was very thorough and knowledgeable."

"Great friendly service."

"Nobodys perfect or I would have given him a 10?"

"Mr. Kelly was very professional. He advised me of the steps he had taken in servicing my unit."

"When there's a problem you are always there to help in a timely matter. Also techs are always very through and courteous."

"Friendly and professional..explaining services performed and reasons for it."

"Tech friendly and knowledgeable"

"Knowledge of the Technician and his ability to answer my questions. He also explained each step of the checkout procedure."

"Friendly and knowledgeable tech, great experience"

"Since this is the only place for comments I will make a general suggestion: The first thing a service technician should do is to note the setting of the thermostat(s). The last thing he should do before he leaves is to make sure the thermostat settings are the same as when he first arrived."

"On time, courteous, professional, and conscious of the Current situation."

"as always Service Experts is very professional and helpful with any questions we have about our equipment. when there is an issue, they explain it to us and are not pushy about getting the repairs done."

"Chris B. is the best!!"

"Polite, professional service."

"Jamie was courteous and professional."

"The man was courteous and did his work in a professional manner."

"All went well and was thoroughly explained."

"His ideas were good, however we asked for some literature, and estimate, something in writing we could review and he said he didnt have anything he could leave but his business card. We were not going into any kind of agreement without something we could read."

"He checked our furnace so I can stop listening for funny noises"

"Didnt see anyone. They said that they couldnt come out and give an estimate due to our current conditions"

"Mike spent a good deal of time checking both our furnace and our Ac unit cleaning and also inserted a new Mercury filter."

"good job"

"I was satisfied other than being expected for a service visit between 8 AM and 10 AM only to have then arrive at 10 AM. I would have expected to be a first call customer. Yet I know there are emergency calls. I did not get an advance call that they were on the way."

"Jamie explained everything he was doing. He was very professional ."

"I am always very pleased with SE's techs, but Josh actually showed up earlier than scheduled. Like most people, I hate waiting. So having the tech actually show up early was great."

"friendly, efficient"

"Jamie is professional as well as personable! I like the fact he is the one who arrives every spring & fall, he can be trusted to do his job!"

"On time, personable, efficient, knowledgeable"

"Always receive good service and advice"

"Richard has been doing our service for years and always does a great job"

"Because of previous experience every time our heat pump has been touched it has caused another problem or parts failing"

"Would have liked to have kept technician we have had for years."

"All technicians and sales experts were great. Very knowledgeable, helpful, thorough, and polite. All work done in a timely manner. No mess left."

"quick, professional service, helpful tips"

"Noah was very polite, very thorough.He explained everything he did."

"Ramon and Tony were very courteous and went about their work quietly and quickly. It began pouring rain and they kept working outside on the unit to be sure we had A/C for that evening. It was nearly 8:00 pm by the time the installation was complete and I was having trouble signing into the system with my phone and Ramon and Tony were so patient and would not leave until I was able to sign on to the system. They explained everything in an easy to understand way. The thermostat required a small adjustment the next day and a service man was out within 1/2 hour of my call. I was completely satisfied with the entire process. Juan Losada was our salesperson, Howard Hall was original service Tech who recognized the problem and called for a sales person who came out immediately to discuss our option regarding repair or replace system. Great service all around."

"Technician was polite, professional and competent."

"Very friendly. Explained everything that need to be done"

"Did a great job"

"Service Experts is a very reliable company. Richard the technician was on time, he is well trained and answered any questions that I may have. Service Experts is a great company to work with."

"HE WAS VERY NICE AND DID HIS JOB WELL"

"Tyler was polite, efficient and provided additional information"

"Tech very nice and through . Still working on smell of gas problem"

"Profesional topk time to find my opinion"

"Done a great job"

"Very thorough inspection of equipment and recommendation on needed parts."

"He was very professional"

"I was prepared for one of the two of them to tell me we needed to have our ducts cleaned (its was told to us last year and we let it slide) They didnt and Im curious why not.... did we not really need it last year or was it not checked this time?"

"Extremely satisfied. The Technician remembers my house and floor plan layout. He did a fantastic job."

"The guys were on time, courteous, understanding and willing to explain things to me."

"Very nice technician"

"Chris did an excellent job of telling me what he was checking for."

"The technicians, Chris & Matt were very thorough in diagnosing my furnace issue, gas fireplace, and the vents not blowing air in my basement. They were very kind & knowledgeable. They both went above & beyond to explain everything to me in great detail. I hope to have them as my technicians should I need assistance again."

"I was extremely pleased with the service you gave. The technician, Tyler, was great! Very professional, courteous, smart. Service Experts did everything right!"

"I was disappointed that our uv lamp had been burnt out for awhile. We got a second estimate to replace our unit and the lamp was pulled out and showed to us. We get a checkup every 6 months so this was very discouraging."

"Noah took time to explain everything in detail."

"Knowledgeable of the problem;"

"Tech was great, but I didnt like having a different one than I had in the past. I got really good tips on saving money on my electric/gas bill with the previous one and he seemed like an awesome guy. Had I not have had such a great tech the last few years I would have given the new tech a 10 no questions."

"Based on his professionalism and attitude"

"Tech was real through but still waiting on explanation of why the gas smell"

"Prompt efficient service. Knowledgeable. Felt comfortable asking questions."

"Chris is always professional, courteous and friendly!"

"No complaints"

"The service was prompt and efficient."

"Excellent service"

"Got the heat running"

"knowledgeable tech"

"Your service people are always professional, courteous and thorough."

"I was contacted several times to tell me the technician was running late. The technician was very polite and worked quickly to service my unit."

"Efficient, friendly, knowledgeable service."

"Tech efficient and professional"

"Quick, Professional, Friendly"

"Efficient, friendly, polite service."

"Everyone was pleasant and highly professional !"

"He answered all questions."

"He was very courteous,smiling when finished he explained all he had done. A very nice gentleman"

"Mike was very good at explaining the problem and the fix. Plus Mike is just good people."

"Jammie seems to know what he is doing and knows what to check to make sure the equipment Will work properly"

"Matt was supposed to get back to me on a problem I was having on setting up a schedule for the furnace and never did. I eventually by trial and error figure it out but it took me a week."

"Professional and friendly"

"Joe was very polite, considerate and explained what he was doing."

"Friendly and effiencent"

"Mike was very courteous and explained issues clearly."

"Your tech was very nice and knowledgeable, he was on time"

"Jamey helped me with things that were not told to me when the new system was put in. We didn't like the black background on the thermostat. He was the only one who knew how to change that. Also the techs who put it in didn't tell us that the humidity word should show up when heating occurs. It never did. Jamey fixed that and found that one of the humidity tubes was loose and water was on floor. He was very helpful"

"The service person was extremely helpful and answered every question."

"The technician was courteous and professional."

"The sales Comsulant was a big Crook he try to sell us an Over price item we didn't want or need He never called back to resolve our issue !! I will never ever recommend this Company to the Devil or anyone else Ever!!! And I WILL NEVER EVER USE YOUR COMPANY AGAIN FOR ANYTHING!!"

"Work not done according to what we were advised would be done. Unit does not appear to be the correct size for what is needed. AND had to have a service call within minutes of techs leaving."

"The problem was solved quickly"

"I had service on 11/29 and specifically asked about the humidity as it was at <15%. Mike said he raised it and it should increase in a few days. When it was still at <15% on 12/5 I called. Mike came back and checked the filter and cleaned some of the ports where the water enters. Today the humidity is at 23%. I really don't think I should have been charged a service call fee when it was not working as needed on 11/29. Overall in the years I have used your service it has been excellent."

"It was a 10"

"The technician clearly told me what he was doing and communicated what he discovered as he inspected our system."

"Prompt, efficient, knowledgable"

"Service techs very knowledgeable and courteous."

"Prompt, polite, clean, knowledgeable"

"On time, found issue & corrected while on site"

"Very good service"

"Quality work was performed. The technicians were very polite and considerate."

"My only criticism is that I dislike having to be apprised of new and costly features your company is offering. As you well know, I have always taken advantage of things that I needed. It is not always that one can afford new things that are in essence unnecessary to what I already have."

"Could use more information on use of new thermostat and why the white light on the sending unit blinks all the time.Does ths mean something is not working right."

"Very helpful"

"Timely arrival. Personable and professional service with answers to questions."

"Mike was professional, quick, knowledgeable and all is working as it should!"

"Josh was very personal and did the job quick."

"Service so far has been very professional and prompt."

"Technician answers all my questions, are polite, respectful of my property."

"Noah did a great job, very respectful and friendly, and neat in my home. AND...he came at 10 am in my 10 to 12 window of time. That makes my life much easier."

"Technician was extremely polite and answered all our questions quickly and confidently."

"Polite and friendly. Answered all my questions."

"On time, through, discussed issues found in home evaluation, friendly technicians, very professional"

"I am very satisfied with the work that was done. The technicians were professional and courteous. Take care and God bless. JC"

"On time. Very polite and professional. Fast and thorough."

"Depth of knowledge is very good."

"on time; efficient; explained everything done and to be done."

"Mike did some things that the previous technicians had never done. He mentioned they were suppose to be doing them on each visit. We appreciate Mike being thorough."

"Very professional men. On time, friendly and very helpful. I don't remember their names but it was a great experience. Especially since there was no cost!"

"All went well."

"On the negative side, I thought the price was high for the level of service."

"Very professional knowledgeable and friendly"

"No idea who you are. Recommend you check your customers contact information."

"Very nice"

"This time the service was as good as it gets."

"very friendly, thorough, explained all services"

"Was scheduled for between 2 & 4. Was not able to come until almost 5:00. Did same thing last appointment. Just frustrating."

"VERY PROFESSIONAL AND INFORMATIVE"

"Good inspection."

"Polite, knowledgeable technician"

"Answered all my questions. Great service"

"they were very professional and efficient"

"The technicians do a good job but I don't like the way your company is always "pushing" sales of new equipment even when your old is still working."

"Mike came between the hours listed and as always explained what he did, was professional in his conduct and respected our home."

"Claude was very knowledgeable and thorough. And had a good sense of humor"

"courteous, kept me informed of progress"

"Expert"

"Mike is knowledgeable, professional, and focused."

"Cameron arrived on time and explained in detail how the assessment was going to be performed, then created and explained different options for me to choose"

"Always professional."

"Good service from a knowledgeable technician"

"The guys were very personable and professional. Plus, did a comprehensive job within the reserved time."

"Noah worked very hard to try and get our 30 year old air conditioner to work but just too many problems on such an old conditioner. Brian did a great job attempting to sell me the advantage package but have decided to not take the package and will think about what I want to do at a later date."

"Has nothing to do with the technician dispatched. Very nice gentleman. Furious that a $13,000 system installed 1 year and 5 days ago fails to where we have no AC."

"Joseph was great!! At the time I was on the couch recuperating from an accident. He was on time , I waved him in , he went over what he was going to do. After finishing, he went over what he did and how the system was performing. We did have small talk and he ask if there was anything he could do for me. Told him I was good to go and appreciated him asking. Service Experts is a great company providing great service."

"Always does a good job"

"very polite and professional. explained everything he was doing"

"He explained everything very well!"

"Technician was here at 4 and had the air conditioning fixed in a matter of minutes."

"Noah did a great job."

"I had a $25 coupon and I wasnt even given a discount and I was charged $99 for the diagnostic.... Other air condition companies dont charge a diagnostic and apply the fee for coming out towards the labor of the repair and parts"

"One of the things I most appreciate about Service Experts, is the ability to request the same technician for my routine heating and AC maintenance visits. Richard is always prompt, courteous, and does an excellent job with either my service or repair jobs. Be familiar with a clients heating and AC system is a huge advantage."

"Friendly service, seems trustworthy, like idea of same technician each time"

"Perfectly on time. Excellent service. Courteous and friendly. Did exactly what was needed, provided clear and thorough explanations. Excellent."

"Took his time, cleaned out the vents and recommended that we try and do laundry in the evenings when HVAC is not running"

"Richard arrived on time and was courteous. He also took the time to answer any questions that I had."

"Jamie was able to diagnose a few issues with the settings on the blower and the air temp from the AC. He also switched out the thermostat to a Honeywell and the unit is now working properly."

"The gentleman was very knowledgeable as to what his job entailed. Pleasant and did a great job."

"Prompt, tech personality, professionalism, honesty"

"Chris was very professional and helpful."

"Always professional and answered our questions. If he is going to be held up he calls and lets know."

"very nice & professional"

"Answered all my questions . Knowable on information I needed"

"Noah was polite and kept me informed of what he was doing."

"Diagnosed problem and did everything he could to fix it. Will come back to complete job."

"Great technician"

"Noah was extremely professional and answered all of my questions. I really appreciated his knowledge and advice."

"Both the sales consultant and the final crew of 9 technicians did an excellent job installing the main and attic heat pumps in one day."

"friendly, explained things, answered questions"

"Very professional and courteous"

"From quote, installation and service your team has been great. My only concern is water stains around several of the vents."

"It's evident y'all know it's how you treat people that makes the difference."

"Always the professional!!"

"Richard is quiet and thoughtful. He just goes straight to the place he needs to be to assess the problem. I love his sense of humor, but he is also respectful and businesslike."

"Even though we had some hiccups with our new unit, they guys came immediately once they knew we had a problem and stuck with it until they got to the source of the problem. Always arrived on time, courteous and super nice. Their number one goal was always our satisfaction."

"Richard was very professional and friendly on his call and service to our system. It took to calls to repair because the motor had to be ordered but through in the repair and service"

"Noah was very personable, friendly, and thorough. He explained his findings clearly and was very respectful of our house."

"Prompt, polite, fixed problem."

"He did what he was supposed to do; he answered all questions thoroughly and professionally"

"The technician Noah did a great job; he was very pleasant, professional, respectful, and seemed to be very knowledgeable of the job he was to do."

"Noah was very helpful in getting our errors fixed"

"Friendly courteous technician. Thorough, efficient."

"Great service. Got here within an hour after called."

"The tech diagnosed the problem (condensation on the p-trap), but (1) why didn't the installers wrap installation around it when the installed it? and (2) the insulation the tech added peeled away and I had to add nylon ties to keep it in place. This problem caused substantial damage to the paint in the closet underneath the A/C."