Service Experts Heating & Air Conditioning Reviews

"Was scheduled for between 2 & 4. Was not able to come until almost 5:00. Did same thing last appointment. Just frustrating."

"VERY PROFESSIONAL AND INFORMATIVE"

"Good inspection."

"Polite, knowledgeable technician"

"Answered all my questions. Great service"

"they were very professional and efficient"

"The technicians do a good job but I don't like the way your company is always "pushing" sales of new equipment even when your old is still working."

"Mike came between the hours listed and as always explained what he did, was professional in his conduct and respected our home."

"Claude was very knowledgeable and thorough. And had a good sense of humor"

"courteous, kept me informed of progress"

"Expert"

"Mike is knowledgeable, professional, and focused."

"Cameron arrived on time and explained in detail how the assessment was going to be performed, then created and explained different options for me to choose"

"Always professional."

"Good service from a knowledgeable technician"

"The guys were very personable and professional. Plus, did a comprehensive job within the reserved time."

"Noah worked very hard to try and get our 30 year old air conditioner to work but just too many problems on such an old conditioner. Brian did a great job attempting to sell me the advantage package but have decided to not take the package and will think about what I want to do at a later date."

"Has nothing to do with the technician dispatched. Very nice gentleman. Furious that a $13,000 system installed 1 year and 5 days ago fails to where we have no AC."

"Joseph was great!! At the time I was on the couch recuperating from an accident. He was on time , I waved him in , he went over what he was going to do. After finishing, he went over what he did and how the system was performing. We did have small talk and he ask if there was anything he could do for me. Told him I was good to go and appreciated him asking. Service Experts is a great company providing great service."

"Always does a good job"

"very polite and professional. explained everything he was doing"

"He explained everything very well!"

"Technician was here at 4 and had the air conditioning fixed in a matter of minutes."

"Noah did a great job."

"I had a $25 coupon and I wasnt even given a discount and I was charged $99 for the diagnostic.... Other air condition companies dont charge a diagnostic and apply the fee for coming out towards the labor of the repair and parts"

"One of the things I most appreciate about Service Experts, is the ability to request the same technician for my routine heating and AC maintenance visits. Richard is always prompt, courteous, and does an excellent job with either my service or repair jobs. Be familiar with a clients heating and AC system is a huge advantage."

"Friendly service, seems trustworthy, like idea of same technician each time"

"Perfectly on time. Excellent service. Courteous and friendly. Did exactly what was needed, provided clear and thorough explanations. Excellent."

"Took his time, cleaned out the vents and recommended that we try and do laundry in the evenings when HVAC is not running"

"Richard arrived on time and was courteous. He also took the time to answer any questions that I had."

"Jamie was able to diagnose a few issues with the settings on the blower and the air temp from the AC. He also switched out the thermostat to a Honeywell and the unit is now working properly."

"The gentleman was very knowledgeable as to what his job entailed. Pleasant and did a great job."

"Prompt, tech personality, professionalism, honesty"

"Chris was very professional and helpful."

"Always professional and answered our questions. If he is going to be held up he calls and lets know."

"very nice & professional"

"Answered all my questions . Knowable on information I needed"

"Noah was polite and kept me informed of what he was doing."

"Diagnosed problem and did everything he could to fix it. Will come back to complete job."

"Great technician"

"Noah was extremely professional and answered all of my questions. I really appreciated his knowledge and advice."

"Both the sales consultant and the final crew of 9 technicians did an excellent job installing the main and attic heat pumps in one day."

"friendly, explained things, answered questions"

"Very professional and courteous"

"From quote, installation and service your team has been great. My only concern is water stains around several of the vents."

"It's evident y'all know it's how you treat people that makes the difference."

"Always the professional!!"

"Richard is quiet and thoughtful. He just goes straight to the place he needs to be to assess the problem. I love his sense of humor, but he is also respectful and businesslike."

"Even though we had some hiccups with our new unit, they guys came immediately once they knew we had a problem and stuck with it until they got to the source of the problem. Always arrived on time, courteous and super nice. Their number one goal was always our satisfaction."

"Richard was very professional and friendly on his call and service to our system. It took to calls to repair because the motor had to be ordered but through in the repair and service"

"Noah was very personable, friendly, and thorough. He explained his findings clearly and was very respectful of our house."

"Prompt, polite, fixed problem."

"He did what he was supposed to do; he answered all questions thoroughly and professionally"

"The technician Noah did a great job; he was very pleasant, professional, respectful, and seemed to be very knowledgeable of the job he was to do."

"Noah was very helpful in getting our errors fixed"

"Friendly courteous technician. Thorough, efficient."

"Great service. Got here within an hour after called."

"The tech diagnosed the problem (condensation on the p-trap), but (1) why didn't the installers wrap installation around it when the installed it? and (2) the insulation the tech added peeled away and I had to add nylon ties to keep it in place. This problem caused substantial damage to the paint in the closet underneath the A/C."

"technicians and sales were very professional"

"The technician was thorough. courteous, and friendly. He discussed the condition of the unit and tested the components."

"I have been very satisfied with the numerous technicians employed by Service Experts that have been in my home over the 10+ yrs of service provided by your company."

"Technician showed within 24 hours of a phone call"

"Absolutely the best service. Mike did a fantastic job and was there quickly"

"Quick response to my service call. Chris knows what he is doing."

"Guys were professional and knowledgeable"

"Mike was very professional. We noticed last night that the AC unit is still making a loud noise."

"Repairman seemed to be in hurry, he said my system was burnt up and that I need a new on because of water damage. I had another company come out and they replaced the cold air fuse and the system started right up."

"Very knowledgeable and friendly"

"Jamie was very helpful and did good both times."

"All the guys were so nice, true to their word, professional, knowledgeable, and wanted to make sure that I understood and was happy with their service Best company that I have dealt with in a long time."

"Christopher was very polite and efficient."

"Professional, courteous, friendly, knowledgeable, reliable, respectful"

"He was very nice, honest and to the point"

"good contact. on time. thorough. professional. courteous."

"The technicians are always so nice to deal with. Helpful and patient with any questions I may have."

"Excellent customer service"

"On time, good service"

"Richard arrived late on a HOT Saturday evening. He was kind professional and concerned for us as a customer. I seldom get service like this anyplace!"

"The tech was there to validate or criticize the previous tech's work. The last tech ordered a kit (to be installed) which will prevent freeze-up. He was good, he was pro-active, it will solve our freezing problem. Thanks"

"Caameron was very patient and gave us clear explanations. We're just waiting until our present A/C unit dies or our cooling season ends before we replace it lock stock and barrell!"

"Seemed willing to get more information. Careful, polite, my cat liked him"

"Technician was very thorough and professional. Although, you need to provide him with better equipment. Having to put duct tape on it to hold it together doesn't present a professional business."

"Richard quickly analysed the problem and told me he would return the first thing the next day with the replacement part. He was punctual the next day and completed the repair quickly."

"Overall it was a very good experience. One small problem was that a jug of water was placed on a furniture surface and left some water on the furniture since the outside of the bottle was wet. I noticed and wiped the furniture surface off, so there was no problem, but I would advise caution about that in the future, since it could potentially damage the finish."

"Friendly and honest"

"The Tech. found the problem very quickly and replaced the part professionally."

"I was not in the house during service but I have the utmost confidence in your staff"

"I am satisfied to the response for a stopped up drain on our attic AC unit that was cleared by this visit. However, I recommend that this drain which is long and going 3 floors to where it exits the house should of been cleaned at the spring check up visit.."

"The service at the time was fine, and Shawn seemed to have fixed the AC problem. Since then, the problem has reoccurred, but with different symptoms."

"Joseph was knowledgeable, efficient, informative, and pleasant. Gold star!"

"Always professioal"

"Mike is one of the most polite, efficient service people we've had. He knows his job and is dedicated to his work and to the customers. I commend him most highly."

"He was awesome, communicated clearly with me what was going on and told me about potential enhancements to my system"

"Good fast service. Friendly, courteous technician."

"The technician was very professional as all of the other Service Experts staff are!!"

"Claude was very efficient, prompt and pleasant."

"Very friendly and worked hard for us to have the best service!"

"He was courtesy, knowledgeable and through."

"Excellent, quick service!"

"Because he seemed to know what he was doing."

"Fixed the problem and was friendly"

"tech was great, work performed was great, only problem was the tech credit card reader it was not working correctly and took for ever to finish to paper work"

"Richard Beverly is the best technician ever."

"Joseph McCoud called when he started out and arrived in the agreed upon time frame. He was courteous, went right to work, and finished in the expected time."

"He was very knowledgeable and polite"

"The Team at Service Experts has provided us with excellent service for years. They're like extended family but without the awkward holidays."

"Technicians are friendly and caring. Explain what service they will be doing & careful to listen to questions I might have. I have confidence in what they tell me."

"Mr Beverly went way beyond my expectations. I appreciate you all. Thank you."

"Your technicians are always courteous and polite, and seem to really know what they are doing."

"Setting up the appointment for service was very disappointing. Apparently the person who had me on the phone for 10+ minutes the day before my appointment didn't actually input it in the computer. After waiting during my window time of 10-12 I called to find out this info. I was told the calls rollover to another facility when they are busy but it seems like a training issue that should be addressed as my time is precious as everyone else."

"Joe and Mike were very friendly and knowledgeable. They wore their shoe covers in the house and left the work areas near and tidy! They showed me my entire unit and educated me on ways to keep my unit running efficiently. Joe did not push any sales on me that I didnt need and was able to set up my future work in a timely manner. I am so glad I chose Service Experts!"

"It took quite a long time, I think he was working on it for 60-90 minutes total, for the tech to figure out what was actually wrong, but he did eventually diagnose the problem."

"Very polite and very dedicated to job. Very friendly too."

"My house is still hot"

"Cane when he said he would. Fixed issue quickly. Friendly"

"Everything went well. The technician was excellent and extremely efficient."

"Did a fantastic job getting dirt and pet hair out of ducts"

"Richard was very thorough when assessing the issues with our AC unit"

"A great job and we trust them to make sure our system is functionin at it's peak. Richard displays a dry humor which I enjoy talking to. He knows our unit from past work and that is also a plus."

"was a good serviceman"

"The men that came to my house, Chris, Matt Perdue and the 2 men that installed the new A.C. unit were extremely nice, polite and courteous. you should be proud of you employees. I would certainly recommend them to friends."

"Seem to blame my unit on his actions. Example the box that was on the side of unit, he broke it and said it shouldnt be on the unit it should be on the floor."

"Good knowledge about the instillation."

"because the tried to answer all of our question."

"Chris seems highly qualified and answered all questions and explained system status in detail."

"thorough and quick, courteous"

"Tech was informative and helpful"

"Chris was very thorough and timely"

"He was excellent and efficient with a great attitude."

"Professionalism knowledgeable"

"Due to his Thorough service with attention to detail"

"You send the same technician every time and he does great work!"

"Scot did a thorough job making sure the ducts were clean...clean-up went great and Scottie is an easy guy to be around...seems it's a 2 man job, especially getting the machine back in the truck..a winch, lift,or at least rollers would be more professional"

"Service man did great."

"Did what they said they would do every time. Liked the call ahead. Good quality work. Neat and clean"

"Noah & also Melvin Purdue very nice & professional. Impressive!"

"beause they was very nice and thoughtful"

"Just satisfied, is all."

"Very nice and qualified technicians"

"Joe is always friendly and explains everything and answers any questions you may have"

"80"

"Chris did a very thorough inspection and repairs were completed in a reasonable amount of time."

"Gave us very beneficial information. Very professional and maintenance done in a very timely manner"

"Guys were great got the installation completed as promised. Great looking profesional job completed in three days."

"Chris knows my heating and air conditioning system inside and out and is always helpful and knowledgeable."

"he did a good job"

"Knowledgeable; thorough."

"Tech and sales rep both did a great job of customer service!!"

"Very professional explained everything in depth"

"I'm always pleased with the work done or needed to be done."

"This was for duct cleaning and we have three units. Your employee represented your business very well even though this is a demanding job to do. He was helpful in talking about different aspects of the tasks at hand. This not somebody you would put in your front office, but as an employer myself I identify him as a trusted employee doing a good job for your customers."

"Jamie is wonderful. Caring and informative."

"I request each furnace a/c inspection done by Chris Blankenship. He knows what he is doing & provides excellent service."

"Chris told me everything he did and covered cost with me which appreciated."

"Very courteous and experienced. Continued working for several hours until he was satisfied that the system was working correctly."

"Shawn was prompt, informative, and polite. Did a good job and was pleasant."

"very satisfied with the service, but out unit is dead and need to buy a new one"

"Very pleasant"

"The tech showed on time, explained the procedures and performed the tasks competently."

"Service was quick and to the point. Matt explained everything clearly too."

"The ONLY reason this is not a much higher score is because the guy turned off my boiler and my family and I were freezing. I figured it out at about 4am."

"THE TECHNICIANS WERE VERY PROFESSIONAL AND VERY VERY NICE."

"Very thorough, personable, and explained what he was doing."

"We had a mishap with the thermostat however we got it fixed upon a phone call same day we called the technician was professional and courteous as well"

"They are always friendly and professional. They are always informative and they just overall just do a great job."

"Chris is excellent - friendly, respectful, very informative, and thorough in his explanations."

"Very professional in his job."

"Courteous and prompt. Explained everything."

"Chris is always professional and courteous when he services our HVAC equipment. Is clear in his explanation of the issue and what is needed to resolve. Also provides us with recommendations for improvements where (when) needed."

"Good professional work"

"The technician came in and did the work and set me up with a duct cleaning appointment as I requested and left me a receipt for my payment for the duct cleaning."

"They were efficient and showed up in the allotted time"

"Did a great job and kept me informed on what he did."

"They showed up at the specified time. Serviced my furnace and polite and efficient."

"Joe Kelly was on time, friendly, and informative! And he fixed my AC!"

"The technician arrived on time and appeared to do a thorough job. Of course, I won't really know until next winter when I use the boiler more often. I am likely to use you simply because of the terms of your service contract. I tried to schedule this appointment back in December when I renewed the contract, but no one was available until February. I had to reschedule the February appointment."

"In regards to "turnkey". 1. With the duct cleaning, the technician was unable to provide before/after video of the cleaning, so I am unsure how successful the cleaning process was. Also, the technician was not able to re-attach a couple of vents because he didn't have the right screws, also a vent cover seems to have been bent when it was tried to be removed. 2. With the hot water installation, there were puddles of solder left on the floor and also it appears that it was not installed "square" but seems to be functional."

"Joe understood the problem and worked on it until it was solved"

"Jamie is intelligent and very good at his job. He is also a nice gentleman."

"He was knowledgeable and courteous."

"Professional and polite."

"He was very knowledgeable, polite and answered any and all questions"

"Person was very efficient and explained what he was doing."

"Richard is so pleasant and professional."

"Shawn was efficient,took his time,did a great job and any questions we had,he answered all our questions .We were very pleased with his friendly personality, his knowledge with the company he works for. I would want this man to come back to my house every time we need his service."

"excellent service. very friendly and explained everything very well"

"My husband (Todd) asked Joe to explain to me what he was doing in the way of maintenance, and how our HVAC system works, in general. He did an outstanding job, with patience and no hint of condescension, which I value. He performed the maintenance on the unit with care and attention to detail."

"Chris knows what he is doing"

"Prompt, knowledgeable, friendly, efficient"

"Salesman answered all questions but added no pressure to purchase."

"Technician called first, was on time and very friendly."

"Young man was very nice and answered the questions I ask."

"excellent service and the men that did the service were very friendly and helpful at explaining everything."

"Didn't receive the mini split that I asked for.wanted air and heat only got air then was told after the installation that it would cost more money if I wanted heat"

"Familiar technician, and took great care not to mess up my new carpet."

"Furnace replacement completed to my satisfaction."

"Seems to be very honest,"

"Extremely cordial - as usual! Shawn even remembered our pet's name, they are now BFFs."

"Arrived on time expected. Explained the exam of equipment and report."

"Service on time and competent."

"We like the friendliness & assurance that the are doing a good job"

"Appointment communication process professional, I appreciated the call with an estimated time of arrival the day of the service, the technician was professional, and respectful."

"The technician, Richard, was very professional. He did his job very thoroughly and was very polite."

"Friendly Informative Cleaned up"

"Knew what he was doing and very polite."

"technican arrived on time,was very professional and courteous"

"Excellent technician"

"The guys where great, job well Done!"

"I was impressed by how polite and cordial Noah was during his service call to my home. He provided me with good technical feedback on what he would be doing and his findings and recommendations. He was extremely personable and helpful."

"On time. Polite and friendly. Efficient. Answered questions and freely provided information and advice"

"Always on time . Everyone very professional. Very pleased with the whole process."

"Prompt Efficient. Courtesy"

"Christian polite clean an professional looking work attentive to questions Claude noligable of product low pressure an polite as well"

"Chris was courteous and efficient.m"

"Excellent service and very polite technician ."

"Very professional and awesome technicians . Chris Blankenship and Shawn Caldwell are wonderful ."

"Both techs were very professional and courtious and cared about doing the job correctly and in a timely manor. They took great care to make sure I was happy before they left."

"The guys where great, he planed my system very well, these guys are good at there job."

"It was very fast service initially but finishing up everything I went without heat for over a month in the coldest part of winter. Partially because of Roanoke Gas and the time of year but partially because the work would not get done all at once. It failed inspection the first time which cost me more time and money to alternatively heat the house while I waited for availability for people to come. Then I had to have them come back to finish some work that was half done (running my thermostat wire and closing holes in the alterations). I know part of the delay was Roanoke gas, but I think steps could have been taken to have it done more efficiently. The workers were great and very professional and I did enjoy the companies services as a whole and was satisfied overall."

"Christopher was very nice, professional, and knowledgeable. He performed the necessary work in a timely manner while also being considerate of me and my pets that are in the house. He was willing to answer any questions I had and make explanations to assist me in understanding. He was also helped by Joe."

"Easy to schedule the appointment. Arrival was on schedule and the work performed was thorough. Professional and courteous service tech."

"This service visit was great! HOWEVER, THE LAST VISIT WAS OUR FALL/WINTER SYSTEM MAINTENANCE AND WE BELIEVE THE TECH AT THE PREVIOUS VISIT FAILED TO FIND THAT OUR SYSTEM HAD A GAS LEAK; THIS WAS VERY CONCERNING TO US THAT THIS WAS NOT REPAIRED IN DECEMBER 2018. WE BROUGHT THIS TO YOUR ATTENTION MULTIPLE TIMES SINCE THE INSTALL DATE JUNE 2018."

"The technician"

"Joe was so helpful and got the job done very quickly . Also picked up on are water heater that needs replacing!"

"Noah was very through."

"Class Act from beginning to end"

"kind, friendly, personable, and efficient."

"great people"

"The young service technician was very thorough, professional, respectful, and seemed to do his job well. Thank you so much."

"Excellent knowledge And very professional"

"Nice gentleman"

"Chris was very good at his job,he knew his job duties really real.quit satisfied with him."

"Jamie was very personable and informative. He answered my questions completely and very professionally."

"Really great service !!! Showed up immediately for emergency situation. Was very thorough in diagnosis. And equally satisfied with salesman Matt Perdue. Actually took time to go over all alternatives and set us up with just what we need!!! Wow what professionals!!!!"

"Always professional, pleasant, and courteous."

"Always clear information and professional. Problems are always solved."

"Friendly. Thorough. Helpful."

"Fix the problem"

"Chris did an excellent job of checking the system. My rating reflects my concern that my home was not prepared for winter on Nov 1 as expected because the boiler system was not turned on. I believe it was inspected and checked just not turned on so I my home has gone very cold when the boiler should have been in play when I was not there and my electric bill reflects the reheating of the house when the temperatures reached a level for the heat pump to take over."

"tech seemed thorough. was very polite and helped answer questions"

"Fast,friendly, and honest"

"Sean was great. Friendly. Professional"

"He was very professional. He kept me informed of what he was doing and what he was finding. He wore his booties when entering the house. The only thing I didn't get was his name."

"Chris was very personable and thorough."

"After 2 additional service calls, the system does now seem to work."

"Chris is thorough, professional, and takes the time to answer all my questions."

"Technician is very knowledgeable and efficient."

"The system looks nice. Employees are nice. But i have had to call for service twice and nothing was fixed."

"Technician was very knowledgeable, friendly and explain a number of things to me. Seemed very efficient at what he was doing."

"This service tech worked much like all the others we have had. The one thing that trouble to me was that after having the unit for almost 10 years now it was brought to our attention only on this visit that we needed a switch of some type to keep moisture off of the coils. This switch has never been mentioned in any other service appointment. The technician noted that if we didnt have it and something went wrong with the unit hour service agreement would not be valid. I believe the maintenance contract on this unit has passed but Im also concerned that this addition to the unit could have extended possibly the life of the unit. I find it troubling that it was only mentioned 10 years later."

"Noah showed up at the house within an hour of me calling for service. He was very friendly and honest. He did not try to push any additional repairs or service. Very much appreciated!"

"Very professional technician."

"The tech was very through in checking out furnace along with being very I formative with what he was doing and what would be due next time."

"Very professional"

"Punctual and professional."

"I only got home at the very end of the service visit. My wife seemed pleased with the results."

"Excellent service"

"I really enjoy the tech that responds he is very personable and professional. I was disappointed that I was charged a service charge of 84 dollars and it turned out to be a dirty a/c filter that was not changed when the technician came out in November for regular 6 month check up maintenance. The date on the filter was back in March when he changed it last."

"They were professional, explained things they were doing and did their work in a very quick, efficient manner."

"super service"

"Service response was prompt. My needs were taken care of before Lennox closed and before the weekend. The technician is always very friendly."

"Great Service"

"I was quite pleased with Jamie Maxwell's service as he was polite, considerate, and honest. He found issues with a couple of our systems but was thoughtful and did not resort to high pressure sales techniques, and I appreciated that."

"Technician was knowledgeable and very informative. He was also on time and extremely polite."

"Very informative and pros"

"Just had my gas boiler serviced. Joe was very professional and knowledgeable. Will use them for all my heating and cooling needs"

"Came on time. Was very thorough. Explained what was going on. Was very professional."

"Tech friendly and forthcoming but at same time very business like"

"The tech knows hs business."

"Humidifier has not worked since system was serviced"