Service Experts Heating & Air Conditioning Reviews

"The techs were very thorough and polite. Very nice people!"

"Politeness. Excellent service. Trustworthy installation"

"I trust Brad to work on my equipment (oil heat)."

"Very professional easy to talk not trying to pressure you into services and products but give you options to consider!! Making the decision to add services at your convenience and not under pressure."

"The technician was very knowledgeable and answered all my concerns thoroughly."

"I've been happy with their service, but there prices are high when purchasing."

"great service"

"Your 2 gentleman went above and beyond when taking care of me :)"

"Everything was fine except the final price. The first tech said he would charge me the trip charge ($99.) plus the cost of the part. $121. for one hose is a little excessive! And the bill was not even itemized - just $220."

"Paid $900 to fix a leak. Leak was not fixed. Then quoted another $400 to fix the same leak."

"I am very impressed with the courtesy of everyone I've been able to meet, but I was disappointed with the last service call pricing. Perhaps it was because 2 different techs were involved. The bill was probably $60. more than I was initially quoted."

"well done"

"We have always received great service from Service Experts"

"Service Experts does a great job and if anything goes wrong they fix it"

"Not happy with installation of unit. Have had to call numerous times. Unit sticks out in room, not very good on the eyes"

"Response time to calls is excellent and to me this is good and work quality is good"

"Quick, friendly, honest repairs"

"Great service but a little expensive"

"Very expensive for the work provided. Had to make 2 trips for basic materials that should have been on the truck when arriving"

"The service technician was very good at what he does and an very humble person."

"Fully satisfied."

"Service was extremely prompt and efficient"

"the guys arrived on time, accomplished what they came for, were polite and efficient, were mindful of our time constraints. Were thorough and competent in their work."

"Called to let us know they were on the way and arrived on time within the designated time. Covered their shoes whenever they came in the house. Very friendly and knowledgeable"

"Because you overcharged me for doing a simple intake screen replacement in February. I had recently lost my husband, and you took advantage of my grief and lack of focus."

"Technician provides great service and very knowledgeable"

"Previous to this visit, I would have rated higher."

"I think perhaps they are a little expensive"

"The service that Service Experts has provided are really good, technicians are well qualified and responsible."

"Courtesy and professionalism."

"They were very pleasant and polite. They set up my next appointment. Very pleased."

"great product & great service"

"Excellent work & Service."

"Service Experts has been great to work with. From the initial service call, to the hard news of needing a new system they made a very stressful situation easier. The technicians that came to install were very nice and worked hard all day in a hot attic to make sure we had air conditioning that night."

"I like the company and the technicians, but my emergency took days to get help. Promised help Saturday a.m. but after two calls help arrived Sunday at 5 p.m. Took 2 hrs to fix problem, but plumber worked hard to fix problem. No water for two days."

"Routine service maintenance technicians were on time and service was quick. Replaced filter and cleaned around outside AC unit."

"Great service, professional and does a good job."

"Dependable service"

"the service was completed correctly"

"very professional service."

"Immediate service, wonderful techs, nice, careful and thorough!"

"Great service and great staff"

"We bought a new heat pump//ac unit in March, in July we had to shut it off as the system was frozen."

"I've had great service for years"

"JOE GIVES THE BEST QUALITY SERVICE"

"prompt and professional"

"Your techs took the time necessary to pinpoint our issue."

"You provide great service and prices are very competitive."

"Everything went well."

"Great customer service and our heat pump unit has been great since our purchase several years ago."

"Chris Blankenship & Andrea Vargesko were Very Customer Service Oriented & Explained my Currant (& Past) Coverage on Replacement Parts, etc. Both were Very Professional in Explaning my Coverage ! Please, Thank them for their Service as I already did."

"Initial installation took 4 days due to equipment problems. Really thought the business would be better prepared to handle problems like this."

"all new equipment 3/2022, unit froze and stopped working 7/2022 Bought new heat pump/ac unit/compressor in March 2022 (it is 4 months old.) Last week it became increasingly humid, and I called for help and was told to decrease humidity control to 50%. Next day unit not cooling I returned the control for humidity to original level of 55%, no help, tech came to check and air handler had frozen. Had to turn odd unit and live in 76-degree condo unit > 24 hours, and then was restarted > 24 hours and it had defrosted and started to cool down over the next 6 hours, But I signed a contract, and we are obligated"

"Tech did not keep appt. Someone else had to come and said there was nothing to be done but issue still persists. Since we are in lease contract we need to just do what you say."

"Good Service"

"The heating & air conditioning work fine, but we cannot close the door to the furnace closet. No useful solution has been proposed. The water heater is a wuss. We cannot get hot water to the kitchen sink and have to use the microwave to heat water for dish washing. It takes 3 or 4 minutes to get water warm enough for a shower. The old water heater was much quicker!"

"My experience with Service Experts has been wonderful thus far. The employees I've met so far have been very professional and courteous."

"So far so good techs and equipment have lived up to their standard."

"Excellent customer service"

"good work, brandan and rauol were efficnet good so hang untothem they are a1 personnel."

"very satisfied"

"Fast, professional, gets the job done right"

"The initial installation was very professional and seems to be high quality - service visits . . . . not so much"

"Joe Kelly does exceptional work."

"He is awesome!! He also reported that I have never had someone come out and replace the door that they removed because it was too small."

"Reps were very friendly and professional."

"Technicians are always cordial, respectful, and ready to answer questions."

"We had excellent service from start to finish. Everyone was very knowledgeable, and answered all of my questions and concerns."

"cost"

"very friendly and thorough with explanation of work detail"

"Service was very professional and was performed satisfactory."

"Chris is excellent! Very happy to have him in our home. He solved our problem very quickly and professionally!"

"My new heat pump is only a few weeks old and is now putting water all over my floor. I called customer service for an emergency service just a few moments ago. No response yet. The water is destroying new drywall and a customer door. I need this remedies asap please. I do not think they put the correct condensation pump with my unit. The water is coming from that area around the pump."

"We have always been satisfied with their work and they are always courteous and professional."

"FAST SERVICE EVERYONE IS VERY PROFESSIONAL AND COURTEOUS"

"Prompt response to meet the customerss need to repair AC on an extremely hot day."

"I have been very satisfied with the service provided by Service Experts since you installed by new HVAC system several years ago. I have continued to carry my maintenance agreement and have been very well taken care of with the bi-annual checkups and routine maintenance care. Thank you so much."

"I dont need to think on this one they have the best service is why they come in listen to what you want and need then gets the job done in a day first of all with outstanding performance and very professional hands down there the best."

"Everyone we dealt with was extremly helpful and very nice."

"Friendly and professional. Knowledgeable"

"Very detail ."

"Dependable, honest, knowledgeable."

"Very kind and courteous. Handled everything very efficiently."

"Quality of service"

"Have trust in service performed by your techs"

"Very Professional And Informative"

"Very responsive and very professional"

"The service plan"

"Service was impeccable with worker making a conscious effort to do excellent work and completing the job to satisfaction. Worker very professional, taking the time to explain the procedure and making suggestions for future needs. Very pleased overall!!"

"Knowledge Polite"

"The latest technician was very knowledgeable. He found the problem apparently caused by a previous service tech and fixed it."

"I have NOT recieved an invoice?reciept for to job! When I asked for one at the time of service I was told I would recieve it via Email and that has not happened WHY???"

"Came the same day I had a problem, diagnosed and fixed my A/C promptly.Guys are always friendly and courteous."

"The technician was on time."

"knowledgeable and friendly staff"

"The problem was fixed and it was acknowledged that it was an installer error so service experts made it right, were honest about the mistake and repaired it at no cost to me (except I did have to pay a diagnostic fee for the Saturday visit even though I told them exactly what was wrong and they scheduled the plumber for Monday)."

"On time. 24/7 service. Have great servicemen"

"Because they came in in one day and changed out everything they took care of everything not only that they all was so nice I felt as if I had been knowing them for ever love you guys and most of all I LOVE MY NEW SYSTEMS"

"Mitchell was very professional and thorough. He discovered the problem with the unit on the roof and fixed it. He explained what the issue was (and had been probably since initial installation)."

"Chris is the consummate professional"

"Great service, great people"

"The employees were very nice and did a great job."

"Good work fast and on time"

"the technician was very nice and they were clean and did the work they were suppose to.."

"They were very helpful and knowledgeable."

"The AC Tech that came out was very professional and was able to come to a conclusion as to what may be the issue quickly and I was Very Satisfied with him ............ BUT The Sales people should not be onsite walking around with the customer and service Tech from the start. when the Sales rep show up and get out and start talking about upselling before you even start looking at the existing equipment I right off the bat feel like I've made a great mistake by even calling Service Experts. its uncomfortable, i feel its unprofessional, and it makes your company seem more like they are out to find any reason they can just to sell you on their product instead of actually coming out to fix the system. The Sales group is also very overly aggressive on trying to get you to buy and not repair, I had to tell them multiple times (over 5 times) that I will have to talk things over with my wife before i can make a decision and could not get them to stop trying to get me to say "yeah go ahead and install it right now" i eventually had to agree to let them come out to do an consultation the next day so i could cancel it just so i could even think it over and by that point i decided to talk to another company about options to come out and install a new system. This is the 2nd time ive had to deal with the same problem with the company and at the other house it was the exact same thing. I was hoping for a different experience this time around but was disappointed as soon as i saw the Sales team jump out and trying to greet me before the Tech could get his equipment out the van to at least make me feel like they tried first. Stop Sending your Sales Team Out on Initial Visits! Its already difficult enough to hear the bad news that The tech cannot fix your system and now you are going to have to look at paying for a whole new System, But then the sales team is right there making the situation that much more overwhelming, then instead of looking for the answer through your company they make me feel like i made a mistake calling your company."

"Brad was very professional and definitely knew his stuff! Great worker! I was 100% happy????"

"Do not give 10. However the 2 people that came were polite, knowledgeable & professional. They represented company very well."

"Arrived on time, very professional and personable, and did a thorough maintenance of my 2 heat pumps."

"Very friendly technicians, very satisfactory work accomplished quickly."

"Very prompt and efficient"

"Fixed it"

"No one is perfect"

"Guys showed up and immediately went to work on the installation and completed in a very efficient way. Polite and professional as always."

"Very pleasant and professional"

"The team that came worked incredibly hard on a difficult job (repairing duct work in a very small crawl space that was in rough shape). They completed job quickly and had positive attitudes throughout the entire project. We have also be very pleased with Cameron, he has been very helpful with all of our HVAC needs (2nd project) while to we navigate our new but ancient home. He is honest and trust worthy."

"Friendliness Efficiency Informative"

"The problem wasn't fixed."

"The technician did a very good job. I did recommend Service Experts to a Co-Worker."

"They identified and fixed the problem. They also listened and reprogramed my thermostat, so it was fully automatic changing from heat to cool and back."

"Technician was very professional and efficient"

"Mitchell was the perfect service technician. Prompt, polite, knowledgeable and informative."

"Excellent service and the technician was extremely efficient."

"Technician Drew was professional and courteous. There is always room for improvement."

"Technician was very friendly and thorough"

"service was excelent"

"Friendly staff. Competent and easy to work with"

"The two were very professional, efficient, and organized."

"They did a good job and I especially like that you send two technicians out. It gives peace of mind that there are multiple people present."

"Excellent thorough job! Israel and James were very personable. Israel did a nice job of making sure the outside unit was in good shape."

"Your technicians are always very efficient and very considerate of my familys special needs."

"Service techs were very nice and and knowledgeable. They answered any questions I had in a very polite manner. They were very careful in the house while working."

"Tech workers deserve it.. they were answering my questions about the installation process."

"A light fixture was broken and no one reported it. I noticed the bare bulb and some glass fragments, asked it be replaced"

"Timely arrival, answered any questions we had, efficient and cleaned up when finished. The technicians were very personable."

"Very personable technician. He was informative and efficient."

"efficient"

"positive attitude"

"Brad Etzler clearly knows what he is about. He is quick and explains what he's doing in a manner that is understandable. He arrived on time and finished his work efficiently. Besides that he is an extremely nice guy!"

"Service Technician was knowledgeable, answered all of our questions and was courteous and friendly."

"The technician was apparently very knowledgeable. Courteous, thorough, took the time to put shoe covers. Wore a mask the whole time."

"Service technicians seemed knowledgeable and were efficient."

"Drew was an excellent service tech - prompt and very polite. Great service"

"Your rep was very knowledgeable and eager to answer any questions i had."

"Drew was great, very friendly, professional, and on time as all of the technicians have been in the past. Highly satisfied as always and will continue to recommend."

"did a great job answered all my questions."

"Everything was done professionally, including connecting the thermostat to wi-fi."

"The technicians were courteous, professional, and put up with my dog."

"The work was completed in a timely fashion and helpful information was shared."

"Israel was professional, on time and explained what he did well."

"Technician( Mike) was timely , professional, proficient and friendly"

"Very efficient in doing the job !!"

"I feel that the technician was very thorough and explained what we needed and communicated well the status of our equipment."

"Honest and Professional technician."

"Prompt, friendly, and professional service!"

"Brad Etzler was kind, knowledgeable and took an interest in making sure everything was in good working order."

"Drew was prompt, lol is and professional. He also answered my questions about duct cleaning."

"fast n friendly"

"No place except here to make a comment. Do not understand why it takes 4 to 6 weeks to get a paper receipt. About prices, I recently got a quote from you for a water heater. My quote was $2,300 so I called my plumber and he did it the same day for $1,200..no brainer that I called and cancelled you guys."

"Drew and Jonathan were very helpful and explain everything they did. Extremely nice"

"Chris is a great asset to your company."

"We love every single one of your sales guys and techs we have dealt with. All are super professional, cordial, friendly and they do one hell of a job keeping are stuff in order."

"Everyone has been very friendly and helpful. However, the fan ran nonstop between 3pm when the installers left until 11am the next day when a technician came by to see what was wrong. I am also disappointed that neither the salesperson nor the installer told me that the "system auto" feature I was expecting in the new thermostat was not included. They did not exactly lie but definitely ignored our conversations about that feature."

"Very nice and knowledgeable."

"Professionalism"

"Brad: this tech is great. I would like to see him every time if needed. He found the problem, fixed it, thanks again Brad. And thank you Service Experts"

"Chris Blankenship is a good technician and Im always comfortable with him servicing my system."

"Discovered my problem and provided a solution"

"Great service by friendly folks! :)"

"Service was adequate, but we havent received an answer to our question about the size of our new unit, its energy saving rating, and its constant running at high speed for long periods of time during cold weather. We would appreciate answers to our questions. Thank you."

"Easy to schedule over the phone with super kind employee. Joe actually coming out makes me feel comfortable and I enjoy catching up with him during his visits"

"Drew was super helpful in asking any questions I had. He was quick and thorough."

"Punctual efficient friendly and informative"

"knowledgeable in equipment"

"Good service"

"Good job"

"Joe and Zane provided fabulous seasonal service, as did the install team that came the next day. Very professional, personable and did excellent work!! :)"

"The technician was prompt, friendly and efficient."

"Josh (Techican ) came by on Friday Jan.18,2022. and stated he would call us with Infor, about our gas valve replacement in a few days its been 4 days & we havent heard anything from him Yet. So we are still waiting."

"Both Steve and Andrea were very professional and took the time to explain my situation and how to resolve it."

"Great service, courteous, fast. Have only good to say about them."

"No problems."

"Service was done quickly in a professional manner."

"Always dependable and professional"

"Both Jon and Steven were professional and. Presented themselves in a very customer friendly way. They were curtious and knowledgable throughout there visit and any company would be lucky to have such rare employees working with future and existing customers. RLJ"

"Techs did their jobs quickly and professionally. Friendly as well."

"Great technician, great service"

"Chris is amazing!"

"Prompt"

"Very professional and nice!"

"Good service time"

"The technician was prompt and on time, very professional,"

"Good service, very professional and helpful."

"Chris has been our technology for several times, always efficient and cirtious."

"Very professional and polite"

"Very informative"

"Problem solved quickly and effectively"

"Friendly and informative"

"Prompt, courteous, well qualified service!"

"did everything the way I wanted"

"The technician was informative, instructive, and professional. He was also a good listener. The salesman was interested in my feedback from the customer perspective when investing $11,000 plus, and what is a reasonably expected in return."

"Always courteous and professional services rendered. Each and every encounter with Service Experts Roanoke VA service team."

"He fixed my problem. Last rep you sent out here did not fix it but told me he had."

"Steven and Andrea were both professional and courteous."

"Israel and Andrea were very nice and professional."

"Polite, professional and excellent work."

"On time, very cordial, looked at furnace history and did appropriate service."

"Technician was courteous and professional"

"The last service took the outside off the outside unit and cleaned the lint that had built up on it. Our dryer lint is near the outside unit and the unit collects the dryer lint."

"Courteous, good communications."

"Friendly, polite, and appeared to know what you are doing."

"On time and very accomadating to my needs for rental customers"

"Efficient on time, walks us through what ever he is doing and engaging. He is welcome at our house anytime."

"Polite and informative technician."

"Efficiency and product knowledge from Cameron and Israel"

"Of course, we will have to wait until next spring to be absolutely sure"

"Im always satisfied with the work thats being done."

"Very knowledgeable and professional answered all my questions and was very upfront with plans and options."

"the technician was very nice check out all the equipment also let know that everything was working good"

"This was my 6th unit installation best service ever"

"Cameron & Chris were amazing and the technician Josh was amazing too! Josh is so smart and knowledgeable and patient to answer every question. He worked 80% of the day all alone and did such and amazing job! Thank you for hiring people like the ones I mentioned!"

"Person was very professional"

"Good service."

"He was great!"

"Raul was very professional and came on time. He was very considerate, personable, wore his boot covers and was efficient in performing the maintenance service."

"Technician was courteous and provided helpful advice as to how to get maximum performance from my furnace."

"I always request Chris Blankenship, he knows his job & respects my home when he is here."

"They did what they promised when theynpromised."

"Lack of local control over the process. I used to be able to talk with local employees that seamed concerned and knew me. Poor communication about the appointment time and missed the appointment window."

"installed our new furnace in a timely manner"

"I am so appreciative for the super quick and professional service, from all points of contact. I am thankful for the customer service at the time I place a call into the service center, and then extremely satisfied when the professionals quickly come out and fix the issue."

"Thorough. Didn't try to push products as I was already aware that my ac/heat system is aging."

"Very professional and thorough..explained everything and treated me and my home with respect."

"S. E. always does a good job, whoever you send."

"On time and quick service. Did a great job."

"He came on time. He spent much time figuring out the problem. He explained what needed to be done and answered my questions."

"All 3 men were courteous and thorough. They explained what was done and what futures needs may be."

"friendly, efficient, competent"

"I have had others that were pushy to get me to spend money needlessly. This technician was upfront about the whole job, made me feel comfortable about his intentions and work, a very pleasant manner about him."

"Found issue and solved in timely manor"

"Mitchell explained everything to me and even showed me pictures he took on his phone"

"Spent much time working with my home warranty"

"Service man"

"He was very helpful."