Reviews

Average Rating
663 Total Reviews
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"Personable, efficient service. I feel confident my home's heating & cooling system is being managed properly."
"I feel that the service technician did a complete inspection of our furnace. All technicians from Service Experts have also been very prompt in coming to our house."
"Chris is a very courteous and respectful gentleman .He does a thorough job. Always leave area clean . Appreciate his work."
"always reliable and great service"
"Technician was very professional and very knowledgeable"
"The technician who came late Saturday night to diagnose the issue appropriately followed up and ensured the part I needed was ordered/in stock so the repair could be done..."
"Efficient, knowledgeable service from a very nice chap."
"Appreciated the technician covered his shoes with booties! Thanks you."
"Technician arrived at time scheduled. Introduced himself and provided info regarding what services he was going to perform as part of scheduled semi-annual pre-season che..."
"Service was completed as promised and on time by very professional technician. "
"Jamie was prompt, courteous , and efficient."
"Knowledge, patience, respect shown by service technician."
"Always polite and professional. "
"Joe was very professional and respectful. He provided an overview of the work he had done as well as what we might expect from our air conditioner in the future."
"Chris went out of his way to make sure I understood what was going on & costs"
"Technician was very thorough and new his job well."
"They were very friendly and efficient, doing great semi-annual tuneup on our system. They have always performed nicely and we are so happy to have Service Experts as our..."
"Service done in a timely matter. He was very informative"
"Good fast service"
"The tech was very polite & he seemed to knowlegeable about his job & he was thural in his routine cleaning & check of the a/c. "
"Went beyond the call of duty"
"Very professional"
"All the I could tell that the technician did seemed to be done very well."
"Service was excellent. Technician was thorough. Only issue is that he did not return hose he used to spray clean unit. It was not returned as he found it."
"Excellent customer service."
"Thorough despite having to come late because of being so busy that day."
"Knowledgeable, efficient, timely services provided."
"Richard had been here before and knew our systems and where they were located within the house."
"Service Experts helped to keep us cool until our a/c parts came in. My husband suffers from copd and the employees did everything they could for us. We really appreciate ..."
"Technician was familiar with our situation and gave excellent advice."
"knowledgeable person and did a good job in checking out AC/furnace."
"We are happy to get Chris for our AC/Heat check ups for each visit! HE is up front about all that is going on, friendly and personable."
"Courteous and knowledgeable. Correct the issue. "
"Chris blandship provider great service and understanding of the problem"
"Chris knows what he is doing and he has always done a good job."
"the Service person was thorough, he explained everything in detail."
"After two years and 6 months after installation I have had to call for service as unit was giving trouble. Tech did fine, just equipment installed has not been unsatisfa..."
"Mr Beverly took the time to answer my questions and he was vey thorough in his work. "
"Good service"
"He wa polite and done quickly"
"Chris always tells me what my inside/ outside unit looked like and if he sees any problems. Cleans outside unit thorough and assures me I have no issues. Also I have his ..."
"On time, pleasant attitude, knowledgeable, "
"The 2 blue bulbs inside the furnace were left turned off. I just discovered it yesterday. This is twice this has happened during the cleaning and inspection. The other ti..."
"Excellent service as usual."
"BECAUSE OF HIS KNOWLEDGE AND PROFFESIONAL SERVICE"
"My upstairs unit quit working. I had been dealing with another provider for a few years but they do not do weekend service calls. SE was very professional on the phone. ..."
"was very personable and knowleable"
"The service was done efficiently."
"I was completely satisfied with my service and the review of my check-up."
"all was good"
"Because it was fixed immediately after we found out what caused the problem."
"The technician was on time, courteous and efficient."
"Tech very personable, always professional and courteous. "
"tech was on time, did good work and cleaned up"
"Richie is a great technician."
"I was charge 207.00 dollars for a part that cost at the most 35 dollars and as low as 8.00 dollars. Capacitor Dual Run 60+7.5""
"The Technician was very helpful in educating me about a filter needed; obtained it and installed the same day "
"technician was prompt, courteous, and professional."
"Timely work, nice personally"
"He seemed to do a good job in a pleasant, timely manner."
"Tech was courteous, thorough and provided expert technical advice. All work done completely, on time and with diligence."
"Service was great, but missed to check the capacitor warranty from Rheem. I had to call later and have refund placed on my card."
"Very helpful, knowledgeable, answered all my questions"
"The technician was very prompt and professional. He explained what he did and answered any questions I had."
"Knowledgeable tech/friendly/courteous "
"Professional quick service "
"Richard Beverly has serviced the last 2 units I have owned. I consider him a frieND and trust his advice completely. Richard is also polite and courteous and answers any..."
"Your man was outstanding."
"THE TECHNICIAN, I BELIEVE IT WAS JED. WAS WONDERFUL. THIS IS THE FIRST TIME EVER THAT A FAN KIT WAS ON THE VAN AND COULD BE REPLACED IN ONE TRIP. THAT WAS MARVELOUS! ..."
"I always schedule with James Blankenship and he does a great job. He is prompt, careful, knowledgeable, and services my machines very well. He is also polite and very p..."
"Very informative Tech, and made sure when replacing thermostat that it was still covered by warranty. Also provided money saving info for future parts"
"JAMES BLANKENSHIP WAS ON TIMES, VERY POLITE, AND WENT TO WORK, HE FINISHED IN THE USUAL AMOUNT OF TIME. WE DIDN'T HAVE TO CLEAN UP AFTER HIM. WE ARE VERY HAPPY WITH HIS 1..."
"He was on-time and well informed, polite and explained what needed to be done."
"Service tech was very knowledgeable."
"the tech wasn't there long and didn't provide me any documentation on what was done. I am wondering what all should have been completed and perhaps what wasn't. For examp..."
"Easy to talk to,very knowledgeable about what he was doing and broke every thing down into laymans terms for me.."
"have been out of town these past 14 days Richard Beverly is fantastic sorry about the dela"
"Chris is friendly, always punctual, asks if I have any concerns, smart, helpful, and he leaves my house the way he found it. "
"No complaints. On time and did the maintenance check."
"I believe the fellow that every thing was all right when he said it was and haven`t had any trouble."
"Richard is very knowledgeable of my system and is really good to listen and solve any problems or concerns and questions i may have"
"Technician was friendly & efficient"
" Tech.Chris Blankenship always does a good job .Very professional , polite and respectful. Could not ask for a better job from any one. "
"Richard is very efficient and goes right to work covering all details. He arrived on schedule and is most dependable. His work is of the utmost quality."
"Service agreement with your company for over a decade. Technician arrived as promised. Conducted a spring inspection. I was not present. He told me that the pressure was ..."
"Chris is always friendly, knowledgeab;e and efficient"
"Knowledgeable serviceman, efficient, friendly, careful, thorough"
"Excellent service as always. Also, I appreciate the courtesy your technician's show."
"System still under warranty but already talking about wanting to replace it. Getting a second opinion. "
"polite, friendly workman. On time."
"No issues."
"Tech did the job quickly and expery.0"
"professional and on time"
"Tech was on time, very professional and helpful. Had to come back the following day to install an ordered part - he was extremely pleasant and easy to talk to. He expla..."
"good service attitude and desire to be of help answering questions"
"excellent service as always."
"Because of your service tech.He was very complete with the service check."
"He arrived at the scheduled time answered every question I asked and was very professional."
"On time, reliable service"
"Tech was prompt and courteous. He explained each step as he went along."
"We requested that Richard Beverly be sent to preform this service. He is always very courteous, knowledgeable and goes about his work without a waste of time."
"Quick,friendly"
"We have been served for several years by James Blankenship, who has earned our trust and admiration."
"Technician was conscientious and explained everything."
"He came on time, explained what he did and what to expect on the next service call."
"Price given to get do it in the door then attempted to charge outrageous price and did not attempt to provide the full service that was told would be done. "
"Chris is great"
"The technician arrived in a timely manner, quickly diagnosed the problem and fixed it."
"The Technician was friendly, courteous, explained things well. "
"I live in a very old house with log walls, and sometimes alternative methods of installation are required. I was very unhappy with how my thermostat cord was installed le..."
"No complaints. He provided additional requested info and estimated cost."
"Great service, fast and dependable."
"My furnace is located on an upper floor, in living area of home. Tech, as usual, was always careful to keep area clean. So pleased with his attitude and knowledge and I..."
"Mr Beverly was very professional yet very outgoing and friendly. I was completely satisfied."
"The service was brief and understanding. Answered all questions"
"I. Every service person who has been here, has prompt. 2. They are always aware that they are in our house and they are very careful. 3. We are always advised of the ..."
"Friendly, courteous, knowledgeable, helpful - I can't say enough."
"Thorough"
"Everything was done to our satisfaction"
"Nice, personable, explained things so that I could understand"
"Christopher is very knowledgeable and helpful, and always helping in understanding what's wrong and what to do about it. Miss Becky is always so cheerful at the phone a..."
"He takes care of all our needs. Our systems keep on running smoothly"
"On time friendly knowledgeable "
"Fast and efficient. "
"Richard was excellent, came in a hurry, fixed our furnace, and gave us well-informed options. The service he gave us was nothing short of exceptional"
"tech was very friendly and polite"
"Nice guy did his job and was gone. "
"Did a good job. "
"The service provided was prompt, efficient and courteous."
"ServiceExperts usually does a good job. But this particular service technician was outstanding. He was polite and responded fully to all questions. Wish all service pe..."
"Because the rep.that came here, knew what he needed to do and went about doing his job and when he finished he explained to me what he had done."
"Our service tech was awesome. Very personable and was able to communicate well about the situation. The only think that kept this from 10 was the original call went to a..."
"Gteat service tech. Very knowledgeable and very helpful. Also very courteous. "
"everything was done in a timely manner and cleaned up"
"He provided the service we asked for. In addition when he thought one of his tools wasn't as efficient as it should be he went back to shop to get a better one."
"called before came, on time, put on boot covers, polite, efficient, took pride in job and let us know everything was fine with the unit and if we had any issues or concer..."
"He was very polite and showed me just what waw wrong."
"Chris does a great job. Easy to schedule service time."
"Tech very courteous, & answered all questions pleasantly. He was right on time! "
"He knew how to check out the furnace to make sure every thing was working properly."
"Excellent service, knowable service technician."
"The service provider was efficient."
"Mr. Blankenship is always professional and courteous, and is very knowledgeable about my heating and air needs. "
"The technicians are always so professional and friendly. I appreciated getting a technician out the same day to restore our heat. "
"The technician was very nice, thorough and very knowledgeable!"
"Technician called stating he could arrive a little sooner than scheduled appt. if I wished. I did. Problems identified were repaired without charge."
"The technician was very personable even on an early Sunday morning. He was knowledgeable and great to expansion things to us, which we appreciate very much. "
"Could find nothing wrong but still was charged for services. It seems to me with a service contract if he cleaned what caused the error code when he was here then it wou..."
"Tech RAYMOND BLANKENSHIP is professional, knowledgeable, and courteous. He provides great service. "
"Good job"
"very profesional and answered all my questions"
"Fast thorough service,always friendly "
"Richard Beverly is a pleasure to deal with. He is courteous and polite and is open to any questions you may. He is very qualified and confident in his work. Richard is an..."
"Very professional and friendly"
"They did a very good job, were on time and explained what was done and what they found"
"Friendly and courteous while attending to his job. "
"Always professional, friendly service. Tech arrives on time and is thorough with the service requested. If tech has been delayed due to another job he (or the office) is ..."
"Did a very good job."
"Prompt, knowledgeable and provided the overall service within reasonable timeframe. "
"The technician is courteous and efficient. He answers questions well, and he is a pleasure to have in my home to service my heat and a/c."
"Technician was on time, efficient, respectful and did his job with a minimum of disruption to my day. I especially liked that he did not waste my time or his with needle..."
"James Blankenship ALWAYS does a super job! That's why I want him to come out to check my heating/airconditioning system!"
"heat exchanger was bad, we have only had the system 12 years, the tech acted like I could just pull the money right out of my pocket and purchase anther furnace !!!Then a..."
"Richard Beverly is fantastic takes his time when completing the job so everything is perfect thank you richard"
"Very prompt service and technician very nice."
"Have been a long time customer and always a 10. JB is the best."
"Outstanding service by Chris "
"Technician was outstanding"
"James is professional as well as friendly. Very customer driven."
"Technician was very professional and answered my questions."
"He was fine and explained what he did."
"The service was prompt and professionals performed"
"The young man knows what the is doing"
"He was very helpful, explained everything."
"See no reason to have a service contract, if have to pay almost $100 per hour for labor. No one has explained to our satisfaction how there is hole in the coil in the at..."
"Very professional, courteous and efficient."
"the tech was very polite and efficient "
"Appointment scheduling was very difficult "
"On time ...neat...answered questions"
"I take this survey to cover both of the recent visits. As I told the service manager I was not satisfied with the original estimate for cleaning out the splitter HP unit..."
"Thorough job to clean out unit"
"have used your company for years. very efficient."
"Richard has consistently given us good service"
"Technician was very nice and knowledgable."
"Quick response for service call and service tech. who did the work."
"Very thorough test of systems for season change"
"I called for an appointment, and I was able to set up a time within two days. I was told a two hour window of time, and they arrived at the beginning of the window, call..."
"On time the best dependable service and expert analysis all the situation"
"On time, good job."
"James Blankenship is competent, courteous, and prompt. He is very easy for us to work with, and we trust his work. "
"He was very polite and explained to me what he was doing and why. He also cleaned up the the residue from the insulation when he finished."
"The men did a an excellent job and made sure that all the thermostats were working correctly and that nothing was leaking before they left. It was an extremely hot day, ..."
"Service Rep was very easy to work with, answered questions I had and got the job done in a reasonable amount of time."
"service completed promptly"
"Attitude and willingness to answer all questions in a pleasant manner."
"Service Experts tried to take advantage of us and charge us for parts we did not need, caused more problems than the original, wanted to charge us $1000.00 for parts they..."
"Arrived on time Explained what he was doing. Told me what to be aware of. Very appropriate and feel comfortable with him in my home."
"Technician late, but I was notified of this situation. New filter not available until a week later."
"I was very satisfied with the thoroughness of the service and the politeness and respectfulness shown by the technician. I was a bit frustrated with the length of time it..."
"HE SAID OUR COIL IS STARTING TO RUST AND SUGGESTED WE PREPARE TO REPLACE UNIT BEFORE TOO LONG. HE SAID NOTHING ABOUT A NEW COIL! "
"Technician was prompt. listen to my issues and resolved the problem in a minimum amount of time "
"Technician was very professional and did not try to sell me anything. "
"Quick response and professionalisim"
"The technician, Christopher, was most efficient and personable. We are confident in service he provides. Dealing with the office is easy and efficient."
"Service Experts gave me incorrect information about my equipment. I was told that the part for my AC was not under warranty anymore and that part was going to cost me $70..."
"I request Chris Blankenship because he knows what he is doing & always respects my home by leaving it with no mess. He is one of your best employees always friendly to cu..."
"Prompt, courteous service."
"Prompt scheduling and within time period stated. Technician very friendly & courteous."
"Good service. He was very thorough."
"Was fixed with part in 30 minutes"
"Tech was knowledgeable. Made thoughtful recommendations. Was polite and assured."
"Technician - as always - on schedule - informative and friendly. "
"There is always a need for improvement."
"Exceptional service"
"Prompt, polite service"
"On time, courteous, efficient"
"great job"
"Eric did all that was needed."
"He has not solved the problem. We still have hard water. We bought EasyWater to solve the hardness as advertised. "
"Jay was very forthright. He let us know what was going on and wyhat he was going to do."
"Repeat service text who knew my system helped."
" Technician was capable and quick to Determine the problem with my almost new furnace. And even better he had the part on his truck in order to fix it quickly. Having j..."
"He seemed very professional and didn't waste any time. He was very respectful, even to wearing his little booties, which I appreciated since it was wet outside."
"Tech was quick and explained all that he completed"
"He did a good job, but nobody is perfect "
"Did not receive call ahead of time to let me know tech was on his way."
"Service technician was very courteous and knowledgable and professional."
"On time very professional "
"He patiently answered my questions and called me back when he said he would. "
"Trust the service tech. Would like if possible the same tech every service call."
"Very professional and thorough in explaining what he was doing and what needed to be done."
"I found the service excellent and efficient, Although the door on the heating unit fell off a week later and was fixed promptly."
"James Blankenship always does an excellent job!"
"James is always friendly and professional. We always ask for him because we trust him."
"once again Richard Beverly was outstanding in his work/professionalism and arriving in a timely manner and again...give him a raise!!! he is fantastic thank you Richa..."
"Richard has been servicing our units for over 6-7 years he is always on time, efficient, personable, professional and knows how to diagnose/ service the units correctly ..."
"very professional, completed the assigned task quickly and correctly."
"Always get good service from Richard and he shows a genuine interest in my unit. "
"Efficient and thorough and helpful"
"Excellent service "
"The technician provided excellent service, finding the problem, and fixing the problem He also replaced the light and the filter which were due for replacement on the ne..."
"efficient"
"Serviceman did thorough job. Kind and polite very conscientious about his work."
"The technician told me he the filter was not the correct one for an oil furnace, that he had never seen one like it. Told me that my furnace was over 20 years old it is 1..."
"Courteous, knowledgeable, prompt"
"The service technician was very professional. He was respectful of our home and out time as well."
"Friendly, efficient"
"on time, professional in manner, answered all questions"
"James does a good job as always"
"He came on tome and he check everything"
"James knows how to do what needs to be checked on and does a good job."
"Richard is always prompt and explains everything he does. Very professional in his work"
"the tech found serious problem, early the next morning Mike was here with space heaters due to health problems and cold weather, promptly set up date to have furnace put ..."
"Shannon was explanatory with our heating system."
"James was here when he said he would be and was professional and efficient."
"Amazing fast and friendly service. He was very thorough and answered all of my questions. Would LOVE to have the same technician every time! Whatever you can do to make t..."
"Professional Service, on time and thorough"
"I received excellent and efficient service from the technician--on time and prepared."
"I didn't give you a 10 because the appointment was for between 12 and 2 pm and James is given more people than allowed and he didn't get here untill 2pm. Would it not be ..."
"I had a coupon for $50 off. The technician was very friendly, informative, but not "pushy". He wasn't trying to sell me upgrades or service packages. He mentioned my o..."
"Fast service and he knew the qustons I asked."
"Service Experts are exactly that......they are experts and their service is second to none. It's always a pleasure to see them coming."
"The technician is super nice and very pleasant. Didn't try to pressure me on anything. "
"Technician was in and out and did a very good job.as usual. Thanks"
"Christopher seemed very knowledgeable and was very complete with the information he provided as to why the system failed (pictures included) and what he would recommend t..."
"Richard arrived right on time, was pleasant and friendly but got right to work ending on time as well. "
"Richard was prompt, courteous, diagnosed problem quickly, made repair, doubled checked to make sure the ac was working."
"Professional, friendly, good work"
"the polite and professional manner in which I am treated"
"he explained everything to me. he worked continously and was neat.."
"Very nice, performed a very complete check on everything and put the little shoe covers on everytime he came in. Very nice young man."
"Took his time to give a thorough inspection and reported something that needed to be replaced. Very detailed in explaning the problem and the cost to replace the new pa..."
"Great Service"
"Technician was efficient and completed the scheduled maintenance in the time allowed."
"richard beverly is fantastic"
"efficient and knowledgable"
"Always good service from this company and the technician is very knowledgeable and concerned about my system operating in the best manner."
"Richard is always courteous and knowledgeable about my system and I prefer him performing all my maintenance service"
"Efficient"
"Everything was taken care of and in a friendly fashion."
"on time, friendly, very professional"
"I have never had anyone take the air conditioner apart and clean it so well. Mr. Atkins did a great job."
"technician has serviced my units since signing on . the only one i trust very knowledgeable"
"The service technician was very nice and professional, prompt and got the job done efficiently. I had problems with the scheduling because the first time I scheduled and..."
" I was not home as I had an appointment and my sister was here with him. She was impressed with him. She said he was very nice and explained everything to her."
"Chris was very helpful, knowledgeable and patient. He explained everything to us: from the mold in the unit, to how to get iComfort access. And when we decided to go wi..."
"Technician did a great job"
"Chris was very courteous and explained things very well. Did a great job."
"Technician was helpful and efficient. "
"very friendly and professional Explained all options "
"DId a good job."
"He was prompt, courteous, and thorough."