We Can Repair Any Kind of Gas Fireplace in Roanoke

Gas fireplaces make adding warmth to your Roanoke home easy. Just flip a switch or push a button for direct heat.

They’re also relatively effortless to use. Unlike their woodburning counterparts, there’s no need to use firewood or remove ashes. But like any other natural gas systems, these fireplaces have to have routine service to help them run efficiently and avoid failure.

When your fireplace won’t ignite or won’t keep burning, the specialists at Service Experts Heating & Air Conditioning can help. Use our easy-to-understand hints first. If your fireplace still isn’t running properly, contact us. We can take care of any model. All of our specialists are ACE certified, which means they’ve passed in-depth instruction to better serve you. And all of our excellent work is supported by a 100% Satisfaction Guarantee for a year.^*

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Gas Fireplace Troubleshooting Tips

Fireplace Won’t Start

There could be several explanations why your fireplace won’t ignite. Remove the decorative plate under your fireplace to get at its parts.

Is a breaker tripped? Take a look at your home’s electrical panel and adjust breakers as appropriate.
Is the gas working? Verify the valve is in the “open” placement.
Is the pilot light lit? If it has blown out, follow manufacturer instructions to relight it. Fasten the vent cap to stop drafts from extinguishing it.
Pilot light ignites but won’t stay on? There could be trouble with the thermocouple, a metal safety sensor that controls gas flow.
Pilot light stays lit but fireplace won’t heat? It could be the thermopile, a metal piece that transforms heat to electricity to open the gas valve.

If you think there’s a problem with the thermocouple or thermopile, ask for help.

Fireplace is Making Odd Sounds or Smells

Rumbling or roaring noises? Adjust the flame and vacuum the burners once they’ve totally cooled.
Grinding or shrieking sounds? Have Service Experts Heating & Air Conditioning repair or replace the blower.
Strange scents? Clean the fireplace’s interior and flue using the steps below. If you smell rotten eggs or burning wires, shut off the fireplace, get fresh air in your home and call us without delay.

Cleaning Your Gas Fireplace

Cleaning your gas fireplace on a consistent basis can help it run more efficiently and avoid expensive malfunctions. It may even help it work longer.

Verify your fireplace is completely cooled.
Turn the gas off by spinning the valve to “off.”
Take out the gas logs, examine them for cracks and clean them with a soft-bristled brush.
Clear the lava rocks, vacuum them separately and wipe away soot with the brush.
Clean the interior of the fireplace with a vacuum hose attachment.
Wipe down inside edges with a damp cloth. Use warm, soapy water to clean up dust or soot accumulation.
Put back lava rocks and logs in the same arrangement.
Clean the glass casing with special fireplace glass cleaner and let it dry. Windex is not recommended as it can scratch the glass or cause it to crack.
If you have a vented gas fireplace, examine the outside vent and get rid of debris such as leaves or bird nests.
Ensure your carbon monoxide detector is working correctly.

Schedule Annual Maintenance Today

Once your fireplace is running again, book periodic tune-ups with us. These inspections can potentially catch problems before they start. We’ll inspect your components for fractures. We’ll also double-check there aren’t any leaks and that pressurization levels are correct.