What to Expect During an AC Repair Appointment

June 25, 2016

So, suddenly your air conditioner needs repair at your Roanoke home and you’re not sure what to expect. It’s stressful enough to welcome an air conditioner repair technician into your home, but then to wonder what they’re going to do can add another level of anxiety. No worries! Service Experts Heating & Air Conditioning is here to fill you in on the basic A/C system repair process so you will be ready when an expert air conditioning service technician needs to visit your home.

AC Repair Starts Simple

When the repairman arrives to your home, the first thing they will most likely do is request to see your thermostat. It might sound ridiculous, but they need to inspect it to confirm that it’s not simply a thermostat settings problem. The technician will check that the thermostat is flipped to cool and then lower the temperature to see if that will trigger the air conditioning system. A flawed or incorrectly connected wire could be the only thing that’s preventing you from having a comfortable home.

If this doesn’t fix the problem, the technician may request to see your circuit breaker box. They might flip the circuit switches to off and then back to on to see if that resolves the issue with your air conditioning system.

Getting to the nitty-gritty of AC Repair

The service tech will then likely ask to see the AC system. Like a doctor, the technician will begin their trial and error diagnosis process. There are several variables that could be the reason for an AC that isn’t operating properly, and it’s up the service tech to investigate all the possible reasons starting from the most typical issues to the least. The diagnostic process could take anywhere from five minutes to sixty, and sometimes longer.

During the air conditioner diagnosis, they will likely check the air filter to make sure it’s not blocked or requires replacing. They will inspect your AC refrigerant levels, make sure the air condenser fan is circulating properly, confirm that the size of your A/C system is suitable for the size of your residence, and examine the electronics, safety controls, and wiring.

Have answers, will fix

Once the air conditioning technician has pinpointed the issue, he or she should explain all your choices to you. The conversation will generally start with the repairman explaining what the issue is, what part (if any) died, how or why it died, and how that part makes your AC operate.

The technician will then go into your options, which will include replacing the part and resolving the trouble, but could also entail upgrading parts of the A/C, the A/C system itself, or your whole heating and AC system. In certain cases, it may make more sense to buy a whole new HVAC system, specifically if the AC is past its prime, or prone to breaking down again and end up costing you more for AC repairs in the long run. The repairman will discuss how much time, effort, and cost it will take to resolve the issue.

The service tech may at this point explain what could have been done to avoid the problem or part failure and how to keep a future issue from occurring. This typically includes being proactive with annual maintenance, which not only helps prevent an AC breakdown, but in most situations also keeps your air conditioner’s warranty valid. Most expert air conditioner repair centers will offer an annual service plan so you don’t have to stress about making future AC tune-up appointments for your systems.

Lastly, they will discuss the process for repairing the failed part or correcting the issue. If you elect that A/C system repair is better for you than investing in an AC system upgrade, the repairman will order any parts needed and plan your new appointment to repair your air conditioner. Or, if the necessary part is already available on their vehicle, they will move forward with the air conditioner repair work with your permission.

Keep in mind that throughout Roanoke your HVAC equipment is in good hands with Service Experts Heating & Air Conditioning. Our service techs are NATE-certified and have been through extensive background checks so you can feel safe and sure with the technicians we send into your home. If you ever think of any questions about your AC or what to expect with your air conditioner repair, give us a call around the clock at 540-302-8645 and we’ll be happy to walk you through the process.

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