What Are Trip Charges and Diagnostic Fees?

When you need heating, air conditioning or plumbing services from Service Experts Heating & Air Conditioning, you will pay a trip charge and a diagnostic fee individually. Many companies you’ve called in the past might have combined the trip charge and diagnostic fee, but we think we can offer you even more value by separating the two.

What Is a Trip Charge?

A trip charge handles the cost for a qualified plumber or HVAC technician to visit your home. Occasionally called a service call fee, this charge is the standard rate for delivering our technicians, equipment and expertise to your doorstep. If you'd like to eliminate trip charges in the future, you can consider registering for one of our membership programs.

What Is a Diagnostic Fee?

The diagnostic fee is made up of the services required to find the source of a problem. In plumbing, this may consist of scoping. During HVAC repairs, it may involve examining the inside of the cabinet. If you decide to use Service Experts Heating & Air Conditioning for your repairs, the diagnostic fee would be rolled into the repair costs. But bear in mind, you will be charged for the diagnostic services alone if you don't.

What Is the Difference Between a Trip Fee and a Diagnostic Fee

In general, a trip fee gets the plumber or HVAC technician to your home, while the diagnostic fee encompasses all the work related to evaluating the problem and figuring out a plan for repairs. If you're paying for repairs, you won't notice the diagnostic fee because it will be absorbed into the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Billed Individually?

Some other plumbers and HVAC companies are going to charge one single fee for both the trip and the diagnostics. Rather than charging you for two services together, we prefer two separate fees. This allows us to price our services in the fairest available manner.

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