This past May, Service Experts Heating and Air Conditioning of Raleigh accepted a call from a gentleman named Jimmy from the Raleigh area who told us about a special project he was planning for his neighbor Kyla.
Kyla Tracy is a sweet nine year-old girl who was born with Osteogenesis Imperfecta, commonly known as brittle bone disease. She depends on a wheelchair to move around and her home was not wheelchair accessible, mainly due to the size of the equipment. When Jimmy became aware of the issue, he wanted to remodel the Tracy family’s residence to make it fully wheel-chair accessible. Unfortunately, due to the age of the home, remodeling was going to be a larger project than he first thought. Not yet defeated, Jimmy decided to try converting the Tracy family’s carport into a wheelchair compatible apartment, which would come complete with Kyla’s own bathroom, playroom, bedroom, and kitchen area.
Excited, Jimmy started contacting local contractors, including plumbers, electricians, and building supply companies and they all said they would be thrilled to help and contribute services and supplies. He asked Service Experts of Raleigh for the heating and AC portion of Kyla’s new apartment. Our Service Experts team members went to the house to find out more about the project and were blown away by how smart and sweet Kyla was and they determined they had to contribute.
Kyla’s father, Jared Tracy, said he assumed he would pay for the $12,000 HVAC system for Kyla’s new mini suite, but with the generosity of Lennox and RE Michel, Service Experts of Raleigh was able to hand the Tracy family an invoice printed with the following:
“We are honored to present you with a complete heating and cooling system at not cost as long as we can all have a hug.”
The team at Service Experts of Raleigh were over the moon to help provide such an extraordinary girl with a much-deserved place for her to live that accommodates her wheelchair and allows her to move around safely and efficiently. But it’s not over yet. The Tracy family is trying to purchase a wheel-chair compatible van to better transport their family. To read more or to donate to the family’s van, please visit their GoFundMe account.