How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If you have a Nest Thermostat you probably heard about the recent problems and may be living in fear of losing your home’s heating abilities in the dead of winter.

But fear not!

Nest Support has published an informative page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Could you crack that code?

For more detailed information, see Nest Support page. For a quick overview, keep on reading:
Nest Thermostats that were updated recently to software version 5.1.3 or later may be having problems, including becoming unresponsive, not effectively charging the battery, or going down completely. Nest recommends recharging and restarting your thermostat to fix the problem and get it up and running again.

Indications of this problem include the following:
  • the thermostat being offline in the Nest App and disconnected from Wi-Fi
  • the thermostat notifies you that the battery is low and it needs to shut itself down
  • the thermostat’s animated features are slower than usual
  • the thermostat shows a notification that says, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is black and unresponsive (you may also see a blinking red or green light above the display)
  • the thermostat can’t control the corresponding HVAC unit(s)

If your Nest Thermostat is turned on but you can’t control it or it’s slow, try manually restarting it and turn the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cord plugged into a wall charger or a computer.

PLEASE READ: Do not try to manually restart your thermostat while it’s still connected to a computer for charging. (They didn’t explain why, but if they say don’t do it, DO NOT DO IT.)

After roughly 10 minutes of charging, detach the Nest Thermostat from the USB cable. If the component has turned on during this time, shut it down and then turn it back on again, manually restarting the thermostat. Once it has restarted completely, plug it back in to fully charge. After another hour of charging, disconnect the Nest Thermostat and reconnect it to its base.

You should be good to go and this point, but again, for more thorough instructions and information, please go to Nest Support.

If you have gone through both of these processes and the Nest Thermostat is still giving you trouble, you will need to bring in some backup. Enter us! If Service Experts Heating & Air Conditioning installed your Nest Thermostat, please give us a call at 540-302-8645 or schedule an appointment online. If your Nest Thermostat was not put in by Service Experts Heating & Air Conditioning, please contact Nest Support here.

Finally, do not let this situation worry you about your Nest’s reliability. By owning and properly utilizing Nest, your thermostat is really saving money for you all hours of the day. When set it up correctly, Nest intelligently learns your lifestyle, then modifies your heating and cooling use to optimize energy savings constantly, which typically results in payback within a year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one complication get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the best investments in your home that you can make.
Contact Us